Hewlett-packard Development Company, L.P.

Rajpal Gill

Thomas M Tripp

Karamadai Srinivasan

Harold Todd McMillan

James L Barkley

Karamadai Srininvasan

A content sharing and collaborative computing environment is provided. In an illustrative implementation, the content sharing and collaboration environment comprises a computing environment capable of cooperating with at least one computing application operating on a cooperating computing environment, and a content sharing computing application residing on the computing environment alone to provide access to one or more cooperating computing environments to content for sharing.

Content sharing and collaboration

A method is provided for enabling a support program to provide services using imported administrative rights on a client computer for a user without administrative rights. The method includes the operation of creating a global administrative account on a domain server for a computer network. In addition, the support program can be activated on the client computer. A further operation is creating a process with administrative rights from the support program using the global administrator account on the domain server. The support services enabled with administrative rights can then to be provided for the client computer using the process created with administrative rights.

System and method for providing support services using administrative rights on a client computer

A method and apparatus for providing on line assistance to an end user who is experiencing a problem with a computer. The computer includes a display, a monitoring unit, and a browser. The browser is loaded on the computer and is configured to establish an on-line session with another computer when the browser is enabled. The monitoring unit periodically monitors the other computer for any messages destined for the computer when the browser is closed.

Method and apparatus for optimizing client responsiveness and server performance

An automated method, system, and computer program for troubleshooting the inability of programs installed upon two computers interconnected by wired or wireless linkages to share or manipulate sharable information includes the following steps: On a first computer, tests are performed to see if hardware or software elements on that computer and essential to sharing or manipulating sharable information is properly installed or configured and also to see if information can actually be sent between the two computers; then, if possible, testing is initiated or performed to see if hardware or software elements on the second computer essential to sharing or manipulating sharable information are also properly installed or configured; and then the results of this testing is reported.

Diagnostic method, system, and program that isolates and resolves partnership problems between a portable device and a host computer

A method and system gather information to facilitate the remote support of devices installed on a computer. For example, an exemplary method comprises first installing an information harvester and a formatter onto the computer. These are then used to identify and test the devices and to collect information about the devices and the testing. Then at least some of the collected information is formatted for display to the user and presentation to a support specialist. The formatted information is then displayed as part of a user display also having provision whereby a user may enter additional comments about device problems into the user display. If a user so chooses, the user comments may be collected, then the combined formatted collected information and the collected user comments are sent to a support specialist by means of a network transport mechanism such as e-mail, TCP, or the like.

Method and system for providing information for remote device support

An integrated hardware and software monitoring system for a remote computer includes an event monitoring module loaded on the remote computer. The event monitoring module includes a hardware event detector that detects hardware events on the remote computer that may need attention, and a software service detector that detects status of software running on the remote computer to determine if any of the software has failed or is not operating properly, and to output a software event as a result thereof. The monitoring system also includes a data transmission system for performing a data transmission so as to notify a support specialist over a network connection of a hardware event or software event detected by the event monitoring module. The monitoring system further includes a graphical user interface provided on a display of the remote computer for allowing a user of the remote computer to make selections as to which software services and hardware events are to be detected.

Method and apparatus for software and hardware event monitoring and repair

A method and apparatus for diagnosing and repairing hardware and software problems relating to computer peripheral devices and their software drivers. The method and apparatus enumerate the devices, identify devices having errors, detect replacement software drivers and then un-install possibly defective software drivers so that they may be replaced automatically by the operating system, run hardware tests and attempt repairs on hardware devices.

Growing community of inventors

Rocklin, CA, United States of America

Rajpal Gill