Aspect Software, Incorporated

Rajiv Kambli

Senthilvel Saravanan

Biswajeet Mukherjee

Peter Koenig

Krishnakumar Pandurangan

James R Miller

Jim Miller

Method and system maintaining 'super-objects' in a central administering system, where each super-object is associated with corresponding objects in target systems so that editing of that super-object or of one of its associated objects results in conforming edits for all of the associated objects.

Super-object in administering system

A method and apparatus are provided for provisioning call handling resources in a contact handling system. The method includes the steps of identifying a call handling resource within a first contact center, copying call handling data associated with the identified contact handling resource and writing the call handling data into a contact handling structure of a second contact center.

Method and apparatus for provisioning contact handling resources in a contact center

A method and apparatus are provided for exchanging configuration information within a call center system between a central server and a plurality of dissimilar contact centers. The method includes the steps of the central server monitoring an contact center of the plurality of dissimilar contact centers for a configuration change message and converting the configuration change between a format of the central server and a format of a subscribing contact center of the plurality of contact centers, where the subscribing contact center is different than the monitored contact center.

Synchronization of multiple target system data

A method and apparatus are provided for controlling a server of a contact center system having a plurality of automatic contact centers. The method includes the steps of providing an audible menu to a supervisor of the contact center system having the plurality of automatic contact distributors, receiving an instruction from the supervisor and executing the received instruction within the server.

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Cupertino, CA, United States of America

Rajiv Kambli