Arris Enterprises LLC

Rajiv Iyer

See Ho Ting

During operation, an electronic device receives, from a second electronic device in a network, a request for testing. In response, the electronic device set ups a video call with a video-call service. Then, the electronic device provides, to the second electronic device, an invitation for the video call. When the electronic device receives a notification (e.g., from the video-call service) that the video call has started, the electronic device provides content via the video-call service for the second electronic device. Next, the electronic device obtains communication-performance metrics associated with communication via the network during the video call and video-service performance metrics associated with the video call. Furthermore, the electronic device diagnoses a type of problem experienced at the second electronic device during the video call based at least in part on the communication-performance metrics, the video-service performance metrics and a pretrained machine-learning model.

Growing community of inventors

Los Altos, CA, United States of America

Rajiv Iyer