Avaya Inc.

Raji Chinnappa

Harsh V Mendiratta

Timothy Ian Ross

Gordon Richards Brunson

Kurt H Haserodt

Xueshan Shan

Dale Raymond Worley

Deborah J Brown

Prameela R Gopu

Systems and methods are described for creating and managing Global Session Identifiers (GSIDs) for communication sessions. GSIDs provide a way to globally identify communication sessions including those communication sessions that have experienced one or more topology changes. The GSID may be considered a header itself or a value within a header and information contained within a GSID can be used to trace backwards through time to find the session segments that led up to (or exist concurrently to) a currently signaled session.

Global session identifier

A communication system, method, and components are described. Specifically, a communication system having the ability to accommodate communication preferences for multiple users sharing a common line appearance is described. An application sequence can be determined and invoked based on communication preferences of the multiple users sharing a common line appearance.

Application sequencing for advanced communication features

Techniques are disclosed for automatically reconnecting an interrupted voice call session. For example, a method for use in a communication system switch for managing a call session between a first device and second device includes the following steps. The first device and the second device are connected, via the communication system switch, in accordance with a call session. The first device and the second device are automatically reconnected, via the communication system switch, when the call session is unintentionally interrupted. By way of example, the communication system switch may be a private branch exchange server.

Automated reconnection of interrupted voice call session

Methods and apparatus are provided for validating configuration data in a switch. An error is detected if the configuration data fails to comply with one or more rules; and a user is presented with an interface that allows the user to correct the error. The rules may include one or more syntactic rules or conflict rules (or both). In the case of a simple error, the user is presented with an error indication with a smart error link. In the case of a conflict error, the user is presented with an error indication that identifies the conflicting endpoints and optionally allows the user to correct at least one conflicting endpoint. The configuration data is revalidated after a change is made by a user. Changes are propagated to affected data objects. A number of error types may be automatically updated. When an objects inherit properties through application of a template to the data object, a list is maintained of the data objects associated with each template, so that the associated data objects can be updated if the template is updated. Errors information can be presented to the user in a hierarchical error tree. The user can select errors from the tree to be corrected. The error tree can optionally be redisplayed following a change by validating only affected elements.

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Allentown, NJ, United States of America

Raji Chinnappa