Verizon Patent and Licensing Inc.

Verizon Business Global LLC

Rajesh Sharma

Tanya D Cherifi

A method for testing an interactive voice response application may include storing a number of files associated with interactive voice response applications. The method may also include receiving a selection from a user, where the selection corresponds to a first one of the files. The files may include a number of prompts and may be stored in a first format. The method may further include accessing the first file and generating a second file based on the first file, where the second file includes links to audio files associated with the prompts and is stored in a second format.

Systems and methods for generating and testing interactive voice response applications

A voice telephone call may be received, from a telephony device, in a server configured to provide interactive voice response. A spoken command may be received from the telephony device. In the server, the spoken command may be converted to a format appropriate for the media storage unit. The converted command may be sent from the server to the media storage unit.

Remote access to a media device

A system and method for creating, storing, and retrieving data associated with initiated communications to a vendor are disclosed. An exemplary system includes a response server in communication with a database that provides a platform for storage and retrieval of records created by the response server. The response server is configured to provide a series of menus including a group of selections during the initiated communications to the vendor and receive inputs in response to the menus. The response server is further configured to create a record for each initiated communication as the initiated communication is occurring, and to create a report including at least a portion of the data from each record. The portions of data taken from each record each describe a characteristic of at least one of the inputs for the initiated communication associated with each respective record.

Automated response system tuning

A system receives a condition for an interactive voice response (IVR) application, automatically tests the IVR application based on the received condition, and generates a test result based on the automatic testing of the IVR application.

Testing and quality assurance of interactive voice response (IVR) applications

A method for facilitating project management includes identifying a user, identifying a project management access level for the user, dynamically generating a voice dialog based on the identified project management access level, dynamically generating grammars associated with the voice dialog based on the identified project management access level, and serving the voice dialog to the user. The method further includes receiving a voice request from the user corresponding to a generated grammar; retrieving project management information associated with the received voice request; dynamically generating a responsive voice dialog including the retrieved project management information; dynamically generating responsive grammars associated with the responsive voice dialog; and serving the responsive voice dialog to the user.

Interactive voice controlled project management system

A system receives a condition for a multimodal application, automatically tests the multimodal application based on the received condition, and generates a test result based on the automatic testing of the multimodal application.

Testing and quality assurance of multimodal applications

A resource management system and methods for managing resources are disclosed. A resource management system may include a first communication interface configured to provide access to a first device, a second communication interface configured to provide access to a datastore, and a multimodal system in communication with the first and second communication interfaces. The multimodal system may be configured to receive a first communication request from the first device, generate a multimodal document in response to the first communication request, and serve the multimodal document to the first device using the first communication interface. The multimodal document may include instructions allowing for communication with the first device using at least one of a plurality of device interface modalities.

Multimodal resource management system

A system receives a design document, parses the design document into voice extensible markup language (VXML) elements, and creates a VXML document from the parsed VXML elements.

Generating voice extensible markup language (VXML) documents

Systems, methods, devices, and computer program products are provided for providing a user with access to information stored in a datastore. A multimodal system operatively coupled to the datastore is configured to communicate with the user via a user device. The multimodal system is configured to receive a request from the user to communicate with the user through a user interface of the user device. In response to the received request, the multimodal system generates a multimodal document. The generated multimodal document includes instructions allowing for communication with the user using a plurality of different user interface modalities that may be available on a user device. The multimodal system then serves the multimodal document to the user device using a communication interface. The multimodal system is configured to only publish one multimodal document at a time for a given user session so that the user may seamlessly switch between user interface modalities that may be available on the user device or on another user device.

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Colorado Springs, CO, United States of America

Rajesh Sharma