International Business Machines Corporation

Globalfoundries Inc.

Rajesh Radhakrishnan

Eric Michael Anderson

Divya Gopinath

Christopher J Dawson

Jennifer A Watson

Heather Maria Hinton

Gili Mendel

Jennifer Ann Watson

Hemant J Sharma

Nancy L Bourne

Yih-Shin Tan

Seshashayee Sankarshana Murthy

Ravi Krishna Kosaraju

Robert A Davis

David E Cox

Guy I T Sidford

Eric M Anderson

A method and system. It is ascertained that user preferences of a user for service providers of specified features relating to the one or more travel routes are not contained in a user preference database and that the user preferences of the user for service providers of the specified features have not been provided with a previously received request to generate for the user a geographical map that depicts one or more travel routes from a specified initial address to a specified destination address, the specified features, and unique identifiers of preferred service providers of the specified features. User preferences of the user for service providers of the specified features are determined and in response, the map is generated and displayed.

Providing online mapping with user selected preferences

A method and system. A request to generate for a user a geographical map is received, wherein the map depicts one or more travel routes from a specified initial address to a specified destination address, specified features relating to the one or more travel routes, and unique identifiers of preferred service providers of the specified features. After the request is received, it is ascertained that user preferences of the user for service providers of the specified features are not contained in a user preference database and that user preferences of the user for service providers of the specified features have not been provided with the request. User preferences of the user for service providers of the specified features are determined and in response, the map is generated and displayed.

An approach is provided for controlling a task to perform a change ticket. The task is correlated with user(s) authorized to initiate execution of command(s) to perform the task and with an authorized location. A requestor is determined to be in the authorized location by receiving verification from physical access control system(s). The requestor is determined to be logged into a first computer system at the authorized location and to have utilized the first computer system to request execution of one of the command(s). The requestor is determined to be remotely logged into a second computer system via the first computer system. The requestor is determined to be one of the authorized user(s) correlated with the task. Based in part on determining the requestor is one of the authorized user(s) subsequent to determining the requestor is remotely logged into the second computer system, the requested command is executed.

Correlating a task with a command to perform a change ticket in an it system

A computer receives one or more keywords input by a user to describe a metric or a test and identifies a first document that includes at least one of the keywords. The computer identifies, in the first document, a known distribution pattern and an associated metric or measure that relate to the one or more keywords. The computer makes an electronic record of the identified known distribution pattern and associated metric or measure.

Providing known distribution patterns associated with specific measures and metrics

An approach to generate and execute an e-commerce gift offer for a social network contact as a function of integrating social network data into a web site offering goods or services for sale within a network computing environment is provided. In response to the user selecting an item offered for sale by the web site, aspects search personal data associated with the user that is acquired from a different, social network web site to determine an indication that another user listed within the acquired personal data has an interest in also acquiring the selected item, and present an offer to the user to select the item for an additional gift purchase for such other user as a recipient. Further aspects use the acquired personal data to narrow down retailers to those that provide delivery service to a current residence of the other user for execution of the gift purchase.

Gifting enabled by integration of commerce and social networks

An approach is provided for controlling a task to perform a change ticket. The task is correlated with command(s) to perform the task, and first and second computer system(s). Authorized user(s) utilize the first computer system(s) to remotely log into respective second computer system(s). A requestor utilizes a first computer system to make a request to execute one of the command(s). A second computer system is determined to be remotely logged into by the first computer system to receive the request. It is determined whether (a) the first computer system is one of the first computer system(s) correlated with the task and (b) the second computer system is one of the second computer system(s) correlated with the task. Based in part on (a) and (b) being true, the requested command is executed. If (a) or (b) is false, then execution of the requested command is prevented.

Correlating a task with a command to perform a change ticket in an IT system

A computer system identifies a pattern of usage of the computer system by a first user, wherein the identified pattern of usage comprises of a first and a second step. The computer system determines the number of times that the first user performs the steps of the identified pattern of usage surpasses a first threshold value. The computer system creates an automation so that each time the first user performs the first step of the identified pattern of usage, the computer system performs the second step of the identified pattern of usage.

Dynamically launching inter-dependent applications based on user behavior

A method is disclosed for generating event trees. The method includes receiving one or more events occurring within a networked computing environment. The method includes generating an event tree including the received one or more events. The method includes comparing the generated event tree with a plurality of event trees stored in a database. The method then includes assigning, based, at least in part, on the comparing, a probability to the generated event tree.

Automating event trees using analytics

A method and/or computer program product locally manages configuration item (CI) information on CI systems. A request is received for authorized CI information that describes an authorized change to be made to a particular CI system. In response to receiving the request for the authorized CI information, a ticketing system searches a Configuration Management Database (CMDB) stub database for a location of a CI to be changed according to the authorized change to the particular CI system, where the CMDB stub database contains no CIs, and where the CMDB stub database contains a location of CI systems in which CIs are locally stored. One or more processors initiates the authorized change to the particular CI system requested by the request, and updates, by the particular CI system, the CI in the particular CI system to reflect the authorized change to the particular CI system.

Distributed CMDB information within a service management ticketing system

In a method for determining a time to deploy and install patches one or more processors receive a request to deploy a patch by a target deployment time and install the patch by a target installation time, for at least one computing device of a plurality of computing devices on a network. The one or more processors determine a time frame to deploy the patch based on the target deployment time and availability of bandwidth on the network. The one or more processors determine a time to install the patch based on the target installation time and usage of the at least one computing device. The one or more processors cause the patch to be deployed within the determined time frame to deploy the patch. The one or more processors send an instruction to install the patch at the determined time to install the patch.

Analytics based patch management and distribution

A method and system for leveraging content is provided. The method includes receiving, data associated with a subscriber and registering the subscriber with an ECM computing system. Devices belonging to the subscriber are connected to the ECM computing system and metadata associated with content retrieved from the devices is generated. The content in the devices are classified into formal content and informal content. Multiple searches for additional content are monitored and multifaceted search results associated with the formal content and the informal content are generated and presented to the subscriber. The subscriber has an option to request informal content on additional end user devices from respective end users based on metadata presented by search results.

Leveraging enterprise content

An approach is provided for controlling a task. A change ticket is received. A task to perform the change ticket is correlated with command(s) to perform the task, user(s) who are authorized to initiate execution of the command(s), and an authorized location to initiate the execution of the command(s). A request is made by a requestor to execute one of the command(s). It is determined whether (a) the requestor is currently located at the authorized location correlated with the task and (b) the requestor is one of the user(s) correlated with the task. Based in part on (a) and (b) being true, the requested command is executed. If (a) or (b) is false, then execution of the requested command is prevented.

Correlating a task with commands to perform a change ticket in an IT system

Embodiments described herein provide approaches for integrating and searching electronic communications received from a plurality of different communication platforms. Specifically, a consolidated communication/messaging platform integrates and consolidates bi-directional communications/messages from individuals, groups, or other entities from various channels (e.g., text messaging, instant messaging, social networking platforms, e-mail, and the like), and enables end users to search and locate content or substance of a specific communication via a user interface and locally stored repository.

Growing community of inventors

Reston, VA, United States of America

Rajesh Radhakrishnan