Aspect Communications Corporation

Rajeev D Pitre

Jason Ehrlich

Paul E Matz

David L Burns

A method of constructing a record utilizing information contained in an information stream sent from a detection device that monitors a transaction processing system, to a reporting device, commences with the detection of an expiration of a predetermined time interval with respect to the detection device. A time delimiter is then inserted into the information stream propagated from the detection device to the reporting device. The time delimiter indicates the expiration of predetermined time interval with respect to the detection device. Information derived from the instruction stream is assimilated into a record at the reporting entity. Time delimiters in the instruction stream are utilized to measure, at the reporting device, the expiration of the predetermined time interval at the detection device.

Method and apparatus for generating a record from a time-marked information stream

A method for time synchronization of a plurality of telephony application units in a computer network retrieves a master clock value from a master telephony application unit configured to establish communication between two or more individuals and synchronizes a client clock value of a telephony application unit with the master clock value. Each of the plurality of telephony application unit is coupled to the master telephony application unit and is also configured to establish communication between two or more individuals.

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Cupertino, CA, United States of America

Rajeev D Pitre