Accenture Global Solutions Limited

Rahul Sarkar

Gopali Raval Contractor

Deepmala Gupta

Maria Lopes

Shiladitya Sengupta

A virtual cognitive agent (VCA) system comprises social media communication channels integrated with machine cognition engines. The VCA system connects to an external message platform and accesses posted messages. An intent is determined and sentiment analysis is performed on text elements from the intercepted messages to determine handling of the message. The integrated machine cognition engines determine a response to the captured message. The VCA system may access a corpus or exchange data with the originator of the post or another entity to determine the response. The integrated social media communication channels may connect to an external query response platform and communicate the response to the query response platform.

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Bengaluru, India

Rahul Sarkar