Freshworks, Inc.

Rahul Agarwal

Suresh Kumar Ponnusamy

Premkumar Patturaj

Rimaljit Kaur

Ajeet Singh Kushwaha

Krishnanand Nemmara Balasubramanian

The present disclosure relates to a method of operating a database system. The database system comprises: a database; a first compute node comprising a first database proxy; and a second compute node comprising a second database proxy. The method comprises receiving and processing, at the first database proxy, a first plurality of access requests to access the database; receiving and processing, at the second database proxy, a second plurality of database access requests to access the database; monitoring for a failure event associated with the first database proxy; and, in response to the monitoring indicating a failure event, initiating a failover procedure between the first database proxy and the second database proxy. The failover procedure comprises: redirecting the first plurality of access requests to the second database proxy; and processing, at the second database proxy, the first plurality of access requests.

Database system

A computer-implement process generally pertains to ephemeral chat messaging, and in particular, maintaining context of a conversation between a BOT and a user from one webpage of a web browser to another webpage of the web browser. The computer-implemented process includes adding a message to a chat widget. The chat widget is displayed within the webpage of the web browser and the message being added is from the other webpage that the user responded to. The computer-implemented process also includes discarding one or more previous messages in the chat widget that are not responded to by the user, allowing the conversation between the BOT and the user to persist while retaining the context of the conversation from the other webpage.

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Dehradun, India

Rahul Agarwal