Vmware, Inc.

Raghu Mummadi

Perron Jones

Nicholas Boncek

Eric Matthew Stillman

Stephen Paulus

Kevin Murray

Gustavo Trelles

Brian Mgbeokwere

Matthew Donald Miller

Ankit Anand

Various examples for providing an enrollment barcode to a staging client are provided. Enrollment data can be provided to a barcode service, which generates an enrollment barcode. Interpreting the enrollment barcode by a client device causes a management component installed on the client device to authenticate to a management service using a staging credential encrypted or secured in the enrollment barcode, and causes the enrollment of the client device with the management service.

Barcode-based enrollment of devices with a management service

Disclosed are examples relating to managing remote support sessions using devices in communication through a network. In some examples, a request is obtained that includes a selection of an endpoint device for remote support. A sample associated with a remoting capability is obtained from the endpoint device. A remote support server can be selected from among multiple remote support servers based on the sample. Examples of causing the endpoint device to communicate with the remote support server are also disclosed.

Managing remote support

The flexible selection among analytics providers is described. In one example, an application is developed for use with a number of different analytics providers. After the application is developed, one or more of the analytics providers can be easily selected based on a constant defined in an analytics framework of the application. During execution of the application, the application can identify the selected analytics provider based on the predetermined constant in the analytics framework. When an event is triggered at a certain occasion or step during the process, the analytics framework can route the event to an event agent for the selected analytics provider. Further, the event agent can perform an event report call based on the event, where the event report call is tailored for the interface of the selected analytics provider by the event agent. The analytics provider can be easily changed by updating the predetermined constant.

Flexible analytics framework selection

Disclosed are examples relating to managing remote support sessions using devices in communication through a network. In some examples, a request to initiate a remote support session is obtained. The request includes a selection of an endpoint. A determination of the remoting capability of the endpoint is performed. A remote support server is selected. Progress of initiation of a remote support session is rendered in a user interface. A user interface element is rendered within the user interface. The user interface element allows launching of a remote support session.

Various examples for providing an enrollment barcode to a staging client are provided. Enrollment data can be provided to a barcode service, which generates an enrollment barcode. The enrollment barcode contains data necessary to complete setup and enrollment of the client device with a management service.

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Alpharetta, GA, United States of America

Raghu Mummadi