Microsoft Technology Licensing, LLC

Raghavendra Bhuthpur

Nagaraj Patil

Nagaraju Palla

Doru Constantin Nica

Narendra Babu Alagiriswamy

Srihari Busam

Himanshu Misra

Nicholas John Nehrhood

Ricardo Soares Stern

Kiran Nallabothula

Sathish Kumar Venkat Rangam

Minjun Wu

Katy Chen

Ning Zhuang

Ming Yang

Xiaoyu Li

Eddie Fong

Trace information representing a program object is automatically logged on a client computing system. It is uploaded to a service computing system where it is configured to be searchable on a property-by-property basis.

Object oriented data tracking on client and remote server

An issue is detected in the operation of a set of integrated applications. Assistive logic is launched and an application, causing the issue, is identified. Application running logic is controlled to roll the application back to a last known good state.

Integrated application issue detection and correction control

A problem with a computing system is detected, a root cause is identified and a solution is also identified. Diagnostic data is obtained and an issue signature is generated that maps the issue to failed components and product functionality.

Issue detection and signature generation

An assistance service through its local client application or agent at a user's device hardware and software environment information and monitor a health of one or more applications. Upon detecting an issue or being activated by the user, the assistance service may perform diagnostic and/or recovery actions. If predefined or dynamically determined recovery actions are inadequate to address the issue, the assistance service may engage a support service providing collected user device environment information and received server environment information to the support service. A history of attempted recovery actions and diagnostic results may also be provided. The assistance service may, through a user interface of its local, client or agent, facilitate communication with the supports service and perform recovery actions, suggested by the support service providing feedback to the support service. When needed, the assistance service may rollback a version of locally installed or server-side applications to address the issue.

On-demand or dynamic diagnostic and recovery operations in conjunction with a support service

Personalized diagnostics, troubleshooting, recovery, and notification based on application state is provided. In some examples, system, application, and device level configuration and usage data may be collected as telemetry data. Upon detection of a crash or similar problem, or upon user activation, an assistance service and/or a local assistance application component may execute diagnostics on the crashed application based on the telemetry data, user credentials, known problems, and other factors which may be recorded by the assistance application and/or other system elements. Suitable recovery actions may be taken. If recovery actions are unsuccessful, diagnostic information may be provided to a support system and the issue elevated. Moreover, collected information may be provided to a system database for generating data insights and determining error patterns.

Personalized diagnostics, troubleshooting, recovery, and notification based on application state

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Raghavendra Bhuthpur