Tupl, Inc.

Rafael Sanchez-Mejias

Pablo Tapia

Juan Jose Escobar

Rafael Guerrero

An analytic application may automatically determine a root cause of an issue with a wireless carrier network and generate a solution for the root cause. Initially, a data management platform may receive performance data regarding user device and network components of a wireless carrier network from multiple data sources. Subsequently, the analytic application may receive an indication of an issue affecting one or more user devices that are using the wireless carrier network. The analytic application may analyze the performance data using a trained machine learning model to determine a root cause for the issue affecting the one or more user devices. The trained machine learning model may employ multiple types of machine learning algorithms to analyze the performance data. The analytic application may provide the root cause or the solution that resolves the root cause for presentation.

Automatic customer complaint resolution

A method and system of managing fixed line network elements. Data from disparate sources is received by a processing layer of a monitoring server via a wireline communication network. The intelligence layer determines whether a first node from the disparate nodes is new or pre-existing. Based on a determination by the intelligence layer whether a node is new or pre-existing, different static rules are applied to the received data from the first node. Contextual information is retrieved from the measurements megastore related to the first node. A root cause of a malfunction of the first node is determined. A notification is generated based on the root cause of the malfunction.

Fixed line resource management

A communication analytics engine that executes in conjunction with a data collection platform may provide a unified and scalable solution for call data aggregation and processing. A data collection platform may establish a communication connection with a wireless carrier network. The data collection platform may collect call data of multiple user devices via the communication connection, in which the multiple user devices may use the wireless carrier network to initiate and receive calls to one or more additional devices. The data collection platform may convert the call data into a format that is readable by the communication analytics engine. The communication analytics engine may analyze the call data to generate analytic results that includes one or more key performance indicators (KPIs).

Wireless communication data analysis and reporting

A method and system of creating an alert for a monitored network system. Key performance indicators (KPI's) of a plurality of components of a monitored network system are displayed on a user interface. A selection of one or more components of the plurality of components related to a malfunction is received. A present status and/or a pattern of performance of the one or more selected components is extracted. A preliminary alert is created based on the at least one of (i) the present status and (ii) the pattern of performance of the one or more selected components. Historical data related to the one or more selected components is retrieved. The preliminary alert is trained based on at least some of the retrieved historical scenarios. The preliminary alert is promoted to a primary alert upon training the preliminary to a confidence level that is above a predetermined threshold.

Intelligent configuration system for alert and performance monitoring

An analytic application may provide analysis of performance data for a wireless carrier network to determine root causes of issues. Performance data for network components of the wireless carrier network and device components of user devices that use the network may be obtained. The performance data is processed by aggregating multiple datasets of the performance data into aggregated performance data according to one or more grouping parameters or converge a plurality of datasets of the performance data into converged performance data according to a unitary storage schema. Analysis may be performed on the aggregated performance data or the converged performance data to detect an issue affecting the wireless carrier network or to generate a solution to the issue. The aggregate performance data and the converged performance data may include non-real time data or real time data. Accordingly, the issue or the solution to the issue may be provided for presentation.

Growing community of inventors

Dallas, TX, United States of America

Rafael Sanchez-Mejias