United Services Automobile Association (usaa)

Rachel Elizabeth Csabi

Yogen Rai

Carlos J P Chavez

Victor Kwak

Zachery C Lake

Samantha Elizabeth Taylor

Hollie Ilene King

Nicholas C Wheeler

Ruthie D Lyle

Ashley Raine Philbrick

Eric David Schroeder

Snehal Desai

Gabriel Carlos Fernandez

Nathan Lee Post

Courtney St Martin

Deborah Janette Schulz

Quian Antony Jones

Carlos Jp Chavez

Andrea Richardson

David Jason Anderson James

Yan Pei

Bradly Jay Billman

Matthew T Flachsbart

Pooja Krishnaswamy

Luis Eduardo Santana

Nils Griswold-Steiner

Augustine Anthony Honore

Melissa Meadows Waldmeier

Joshua William Trivette

Mitzi Ruiz

David James

Adrian Borunda

Kre-Sante Dior Gordon

Jeffrey Guarnieri

Peter Michael Borges

Timothy Noble, Ii

Jason Quon

Michael Robert Pariseau

A call center data transfer system includes one or more processors that are configured to receive call data related to information provided by a caller during a first portion of a call with a first customer service representative. The one or more processors are also configured to assign an identifier to the call in response to receipt of an indication that the call should be transferred from the first customer service representative, associate the identifier with the call data in one or more databases, receive the identifier as an input during a second portion of the call with a second customer service representative, and use the identifier to retrieve the call data from the one or more databases. The one or more processors are further configured to display the call data via a display for visualization by the second customer service representative.

Call center data transfer system

A system and method for detecting deviations in building structures over time is disclosed. The system and method use range images of buildings captured using range imaging cameras (for example, time-of-flight cameras) to construct 3D models with sufficient resolution to detect deviations in structures that may not be obvious from looking at only photographic images. The system can also use augmented reality to project parts of a 3D model over photographic images of a structure to facilitate easy inspection of the structure.

System and method for detecting deviations in building structures using reconstructed 3D models

A fraud detection system includes a source communication device associated with a source and a client device associated with a client to identify fraudulent calls to provide mitigating or remedial actions. The client device includes a memory that stores instructions and a processor that executes the instructions. The instructions cause the client device to monitor a wireless communication between the client device and the source communication device to identify a keyword, a combination of keywords, a context, and/or a topic of the wireless communication. Moreover, the instructions cause the client device to identify fraudulent detection characteristics of the wireless communication based at least in part of the keyword, the combination of keywords, the context, and/or the topic, identify the wireless communication as fraudulent communication based on the fraudulent detection characteristics, and identify and implement a remedial action based at least in part on a threshold of the wireless communication.

Fraudulent call monitoring

A system may include a processor that may receive an indication of an amount of funds deposited into an account, convert the amount of funds into a number of tokens using a multiplier, and generate a visualization representative of a growth rate of the number of tokens over a period of based on an interest rate. The interest rate may be defined by a user with supervisor authority over the account. The processor may then display the visualization via an electronic display and periodically transfer an additional amount of funds from an additional account associated with the user to the account in response to the amount of funds remaining in the account after a period of time.

Systems and methods for incentivizing saving

A system includes a client device including a processor, a telephony radio that supports telephony communications, and a data radio that supports data communications. The client device conducts, via the telephony radio, a call with a telephony service. Further the client device identifies a context of the call, identifies a subset of stored private data associated with the context of the call; and in parallel with the call, provides the subset of the stored private data, via a data radio, to a data service.

Parallel data provision

A computing device establishes communication with a financial institution communication device, and receives an instruction for a user to perform an action to authenticate the user. The action includes providing user-provided data indicative of a location. The computing device determines first location information based on the user-provided data. The computing device also determines second location information using a location sensor. The computing device authenticates the used based on determining that the first location information correlates to the second location information.

Systems and methods for fraud prevention

A method may include receiving image data representative of cash acquired via one or more image sensors, identifying a first currency depicted in the cash based on a plurality of images associated with a plurality of currencies, and determining a currency conversion rate between the first currency and a second currency. The method may also include generating a visualization representative of a currency value of the cash in the second currency based on the currency conversion rate and overlaying the visualization on the image data.

Systems and methods for providing currency exchange information via augmented reality

An electronic device receives operational data indicative of an operational characteristic of a vehicle from a sensor of the electronic device, a sensor of the vehicle, and/or images/videos captured by a camera. The electronic device determines that the vehicle has had a potential incident and a likelihood that the potential incident has actually occurred based on analysis of the operational data. The electronic device also receives risk management data associated with the vehicle from a database, and determines a severity level for the potential incident based on the operational data and the risk management data. The electronic device then sends a notification indicative of the potential incident based on the likelihood that the potential incident has actually occurred and the severity level for the potential incident to a third-party remote system (e.g., of a towing service, an emergency service, or both) to request assistance.

Systems and methods for integrated traffic incident detection and response

Methods, systems, and storage media including instructions for resolving technology issues is described. One of the methods includes receiving, by at least one processor, a session record of user producing a technical error on a computer system. The method includes providing, by the at least one processor, the session record for resolution to a processing system. The method also includes providing, by the at least one processor, a potential solution to the technical error.

Resolving technology issues

A system may include a database that has a number of datasets regarding a number of commercial items. The system may also include a processor that may communicative couple to a mobile electronic device. The processor may receive an image of a commercial item from the mobile electronic device, determine an identity of the commercial item based on the image and the number of datasets in the database, and determine one or more information links relevant to the commercial item based on the identity. The one or more information links may display information regarding the commercial item. The processor may then send the one or more information links to a mobile electronic device. The mobile electronic device may then display the one or more information links with the image.

Directed information assistance systems and methods

A system and a method for diagnosing a problem with a motor vehicle using sound. Ambient noise information for the motor vehicle is determined. Current sound information is received, and whether there is a variation in sound between the current sound information and the ambient noise information is determined. The ambient noise information is subtracted from the current sound information if the variation has been identified, to identify a sound anomaly. A sound anomaly signal is extracted and compared with predetermined anomaly signal information stored in a database. The predetermined anomaly signal information is associated with diagnostic information.

Automatic problem detection from sounds

A system may include a processor that may detect one or more loan indicators present in banking data or credit data associated with a user. The processor may then retrieve additional data associated with the user in response to detecting the one or more loan indicators, such that the additional data may include data acquired from a home assistant device, a wearable device, a computing device, or any combination thereof. The processor may then determine a loan probability associated with the user based on the banking data, the credit data, and the additional data. The processor may then determine a pre-approval loan amount based on the banking data and the credit data in response to the loan probability exceeding a threshold and automatically send a notification indicative of a pre-approval loan amount to a computing device associated with the user.

Automatically generating and updating loan profiles

A method and system of intelligently alerting and/or routing vehicles to improve driving safety is disclosed. The method includes sharing data collected by vehicles in different locations to determine whether the presence of dynamically moving objects such as animals and pedestrians will affect traffic conditions for other vehicles on the nearby roadways. If the system determines there is a likelihood of such objects being obstacles to other vehicles, an alert can be automatically presented to the drivers of the impacted vehicles. The method further includes generating routes for the driver that avoid, or limit, the driver's exposure to the obstacle.

Intelligent vehicle guidance for improved driving safety

A customer service system that includes a customer device associated with a customer, an agent device associated with an agent, and a monitoring system. The monitoring system includes a memory that stores instructions and a processor that executes the instructions. The instructions, when executed by the processor, cause the monitoring system to monitor a conversation between the customer device and the agent device to identify a context of the conversation. Moreover, the instructions cause the monitoring system to identify a disclosure notice based at least part on the context of the conversation, in which the disclosure notice comprises an indication of a disclosure to be read in light of the context of the conversation. Furthermore, the instructions cause the monitoring system to provide the disclosure notice to the agent, by rendering the disclosure notice in a graphical user interface (GUI) of the agent device, monitor and evaluate a disclosure provision of the disclosure notice from the agent to the customer, and provide disclosure provision feedback regarding evaluation of the disclosure provision to the agent.

Growing community of inventors

Frisco, TX, United States of America

Rachel Elizabeth Csabi