International Business Machines Corporation

Rachel Edwina Jackson

Paul Kettley

Nicholas David Butler

Sanjay Nagchowdhury

Philip Randall Coxhead

An autonomic method, apparatus, and program product are provided for performance data collection. A start time and a stop time are monitored for an application. The start time is compared with the stop time to determine whether or not the application is meeting a performance target of the application. If the application is not meeting the performance target for the application, performance data collection is autonomically started for the application.

Policy driven autonomic performance data collection

An interactive voice response (IVR) system comprises many different application objects which combine to deliver a voice application. These objects typically include IVR programs or scripts, prompts or voice segments and server scripts or programs for communicating with external systems or databases. Large voice applications can contain hundreds of application objects and potentially thousands of voice segments. The grouping of the application objects becomes more important in the later stages of the process. There is described a method of grouping data objects having different data categories, such as IVR programs or scripts, prompts or voice segments, in an application processing system. The method comprises associating a collection of such data objects with a group (a group such as the data objects within a voice application) and arranging the data objects into a sub-groups within the group where each sub-group corresponds to category of the data object (scripts, prompts, voice segments etc) and creating a graphical representation of the sub-groups using a graphical user interface.

Growing community of inventors

Salisbury, United Kingdom

Rachel Edwina Jackson