Aspect Software, Incorporated

Voxeo Corporation

R J Auburn

Alexander S Agranovsky

Jonathan Robert Taylor

Ryan Stephen Campbell

A population of networked Application Gateway Centers or voice centers provides telephony resources. The telephony application for a call number is typically created by a user in XML (Extended Markup Language) with predefined telephony XML tags and deployed on a website. A voice center provides facility for retrieving the associated XML application from its website and processing the call accordingly. The individual voice centers are either operated at a hosted facility or at a customer's premise. Provisioning Management Servers help to allocate telephony resources among the voice centers. This is accomplished by suitably updating a voice center directory. In this way, the original capacity at a premise, predetermined by the hardware installed, can be adjusted up or down. If the premise is under capacity, it can be supplemented by that from a hosted facility. If the premise has surplus capacity, it can be reallocated for use by others outside the premise.

System and method for dynamic telephony resource allocation between premise and hosted facilities

A third-party interactive voice response service includes a media archiving service in which media streams from a call to a subscriber is encrypted by a public key of the subscriber. The media streams may optionally be compressed and are encrypted in real-time so that at any time no tangible portion of the media streams can be accessed by the third party provider. The multiple media streams can optionally be compressed and/or encrypted individually or after they have been combined into a combined stream. The subscriber is able to retrieve the encrypted media streams and decrypt them using the subscriber's private key. The encryption and compression are under program control of the interactive voice response service.

Growing community of inventors

Orlando, FL, United States of America

R J Auburn