8X8, Inc.

Ykk Corporation

Nuvelo, Inc.

Qing Zhao

Zhishen Liu

Bryan R Martin

Radoje Drmanac

Y Tom Tang

Chenghua Liu

Ryle W Goodrich

Vinod Asundi

Jian-Rui Wang

Ping Zhou

Yonghong Yang

Jie Zhang

Feiyan Ren

Dunrui Wang

Aidong J Xue

Tom Wehrman

Apparatuses and methods concerning routing of calls in a client-specific server are disclosed. As an example, one apparatus includes a first processing circuit communicatively coupled to such a server. The server is configured to generate call event messages for the calls routed by the server. The first processing circuit is configured to generate call summary metrics from the call event messages. The call summary metrics and/or related data indicate respective sets of call data for participants of the calls routed by the server. A second processing circuit is configured to identify organizations associated with the participants of the calls. The second processing circuit aggregates the call related data to assess needs of the organization.

Analysis of data metrics in server-based network

In various examples, data communications are routed as calls by a set for servers, and the calls are processed in various ways including generating a set of data metrics including communications summary metrics which may related to communications event messages. At least one processing circuit is communicatively coupled to or integrated as part of the server set which route incoming calls (e.g., for a plurality of agents in a communications/call center). The processing circuit is configured to receive communications event messages from the server set for communications routed by the server set, generate, during a communication to a first agent of the plurality of agents, a set of data metrics including communications summary metrics based on the communications event messages; and redirect, during the communication to the first agent, the communication to a second agent of the plurality of agents in response to the set of data metrics satisfying a set of criteria indicated in a policy.

Analysis of call metrics for call direction

A system is provided that includes one or more computing servers and a processing circuit for analyzing data transactions of the computing servers. Each of the computing servers is configured to provide respective services to remote users. The processing circuit is configured to analyze data transactions of at least one of the computing servers, which is associated with a user account. A security policy of the user account includes conditions that are indicative of unauthorized access when the conditions are satisfied by various characteristics of the analyzed data transactions. The processing circuit is configured to determine a threat level as function of the characteristics of the data transactions and the conditions of the security policy. In response to the threat level exceeding a threshold level indicated in the security policy of the user account, the processing circuit performs an action for the user account that is associated with the threshold level.

System and method for monitoring computing servers for possible unauthorized access

Apparatuses and methods concerning routing of calls in an IPBX server are disclosed. As an example, one apparatus includes an IPBX server configured to route VOIP calls for a plurality of end-users having respective VoIP-enabled circuit devices communicatively coupled to the IPBX server via a communications network. A processing circuit is communicatively coupled to the IPBX server. The processing circuit is configured to receive call event messages corresponding to a plurality of end-users from the IPBX server and generate call models from the call event messages. The processing circuit also generates call summary metrics from the call models. In response to an input query, the processing circuit evaluates the call summary metrics for a parameter of interest specified in the input query to generate data for the parameter of interest.

Modeling and analysis of calls in IPBX

In various examples, data communications are routed as calls by a set for servers, and the calls are processed in various ways including generating a set of data metrics including communications summary metrics which may related to communications event messages. At least one processing circuit is communicatively coupled to the server set which route incoming calls (e.g., for a plurality of agents in a communications/call center). The processing circuit is configured to receive communications event messages from the server set for communications routed by the server set, generate, during a communication to a first agent of the plurality of agents, a set of data metrics including communications summary metrics based on the communications event messages; and redirect, during the communication to the first agent, the communication to a second agent of the plurality of agents in response to the set of data metrics satisfying a set of criteria indicated in a policy.

Exemplary aspects concern apparatuses and methods for display-related analysis of call data in an IPBX. In an example embodiment, an apparatus is configured to route data/VoIP calls via a data-communications server. An interface circuit is configured to selected parameters of interest based on capabilities of a set of devices and generate subscription requests to subscribe the devices to the parameters of interest. A processing circuit is configured to generate call summary metrics from call event messages for calls routed by the server and with subscription requests being associated with the parameters of interest. The call summary metrics are evaluated in connection with the parameters of interest as subscribed to by the devices and results of the evaluation are provided to the communications devices.

Display dependent analytics

Apparatuses and methods concerning routing of calls in an IPBX server are disclosed. As an example, one apparatus includes a first processing circuit communicatively coupled to an IPBX server. The IPBX server is configured to generate call event messages for the VoIP calls routed by the IPBX server. The first processing circuit is configured to generate call summary metrics from the call event messages. The call summary metrics and/or related data indicate respective sets of call data for participants of the calls routed by the IPBX server. A second processing circuit is configured to identify organizations associated with the participants of the calls. The second processing circuit aggregates the call related data to assess needs of the organization.

Analysis of data metrics in IPBX networks

Apparatuses and methods concerning routing and processing of calls in a server are disclosed, and involving a processing circuit communicatively coupled to a server that routes calls (e.g., data communications) for a plurality of end-users and generates call event messages for the routed calls. The processing circuit generates call summary data and evaluates the call summary data to identify a set of incoming calls to the server that were missed and have not been returned by the end-users. Certain of the calls are checked relative to a secondary data source and respective priorities for the set of incoming calls are ascribed for further processing, and some having a higher priority.

Identifying and processing, for priority, calls in data communications server

Processing of communications routed by an IPBX server are disclosed. At least one processing circuit is communicatively coupled to an Internet-Protocol Private Branch Exchange (IPBX) server that is configured and arranged to route calls for a plurality of agents in a communications/call center. The processing circuit is configured to receive communications event messages from the IPBX server for communications routed by the IPBX server, generate, during a communication to a first agent of the plurality of agents, a set of data metrics including communications summary metrics based on the communications event messages; and redirect, during the communication to the first agent, the communication to a second agent of the plurality of agents in response to the set of data metrics satisfying a set of criteria indicated in a policy.

Apparatus and methods are disclosed for display-related analysis of call data in an IPBX. In an example embodiment, an apparatus is configured to route data/VoIP calls via a data-communications server. An interface circuit is configured to selected parameters of interest based on capabilities of a set of devices and generate subscription requests to subscribe the devices to the parameters of interest. A processing circuit is configured to generate call summary metrics from call event messages for calls routed by the server and with subscription requests being associated with the parameters of interest. The call summary metrics are evaluated in connection with the parameters of interest as subscribed to by the devices and results of the evaluation are provided to the communication devices.

Apparatuses and methods concerning routing of calls in an IPBX server are disclosed. As an example, one apparatus includes an IPBX server configured to route VoIP calls for a plurality of end-users having respective VoIP-enabled circuit devices communicatively coupled to the IPBX server via a communications network. A call data processing circuit is communicatively coupled to the IPBX server. The call data processing circuit is configured to receive call event messages corresponding to a plurality of end-users from the IPBX server and generate call models from the call event messages. The call data processing circuit also generates call summary metrics from the call models. In response to an input query, the call data processing circuit evaluates the call summary metrics for a parameter of interest specified in the input query to generate data for the parameter of interest.

A system is provided that includes one or more computing servers and a processing circuit for analyzing data transactions of the computing servers. Each of the computing servers is configured to provide respective services to remote users. The processing circuit is configured to analyze data transactions of at least one of the computing servers, which is associated with a user account. A security policy of the user account includes conditions that are indicative of unauthorized access when the conditions are satisfied by various characteristics of the analyzed data transactions. The processing circuit is configured to determine a threat level as function of the characteristics of the data transactions and the conditions of the security policy. In response to the threat level exceeding a first threshold level indicated in the security policy of the user account, the processing circuit performs an action for the user account that is associated with the first threshold level.

Apparatuses and methods concerning routing of calls in an IPBX server are disclosed. As an example, one apparatus includes a first processing circuit communicatively coupled to an IPBX server. The IPBX server is configured to generate call event messages for the VoIP calls routed by the IPBX server. The first processing circuit is configured to generate call summary metrics from the call event messages. The call summary metrics indicate respective sets of call data for participants of the calls routed by the IPBX server. A second processing circuit is configured to identify organizations associated with the participants of the calls. The second processing circuit aggregates call summary metrics of the participants associated with at least one identified organization and identifies, based on the aggregated call summary metrics, needs of the organization that can be satisfied by a set of capabilities of an entity.

Apparatuses and methods concerning routing of calls in an IPBX server are disclosed. A first processing circuit is communicatively coupled to an IPBX server that routes VoIP calls for a plurality of end-users having respective VoIP-enabled devices and generates call event messages for the routed calls. The first processing circuit generates call summary metrics from the call event messages. A second processing circuit evaluates the call summary metrics to identify a set of incoming calls to the IPBX that were missed and have not been returned by the end-users. The second processing circuit cross-correlates the identified set of incoming calls with a secondary data source to determine a respective priorities for the set of incoming calls. The second processing circuit stores data indicating calls of the identified set have a higher priority.

Identifying and processing of unreturned calls in IPBX

Apparatus and methods are disclosed for display dependent analysis of call data in an IBPX. In an example embodiment, an apparatus communicatively coupled to an IPBX server is configured to route VoIP calls in the IPBX. An interface circuit is configured to selected parameters of interest based on capabilities of a set of devices and generate subscription requests to subscribe the devices to the parameters of interest. A first processing circuit is configured to generate call summary metrics from call event messages for calls routed by the IPBX server. A second processing circuit subscribes a device identified in the subscription request to the selected set of parameters of interest identified in the subscription request. The second processing circuit evaluates call summary metrics for each parameter of interest subscribed to by the devices and provides results of the evaluation to devices that are subscribed to the parameter of interest.

Growing community of inventors

San Jose, CA, United States of America

Qing Zhao