International Business Machines Corporation

Qiang He

Zhong Fang Yuan

Tong Liu

Xiang Yu Yang

Yu Pan

Li Juan Gao

Tao Liu

Yin Jun Zhang

A computer-implemented method, according to one embodiment, includes: receiving an image having characters that correspond to a language, and using a text recognition algorithm to determine a first language believed to correspond to the characters. A first confidence level associated with the first language is also computed, and a determination is made as to whether the first confidence level associated with the first language is outside a predetermined range. In response to determining that the first confidence level associated with the first language is not outside the predetermined range, the first language is output as the given language. The text recognition algorithm is trained using a simple shallow neural network and a generated mixed language corpus. The generated mixed language corpus is formed by: randomly sampling libraries having vocabulary and/or characters therein, and combining the randomly sampled vocabulary and/or characters to form the generated mixed language corpus.

Rapid language detection for characters in images of documents

An apparatus for a personal call center assistant includes a receiver that receives a query from a call center over a communication channel during a communication session between the call center and a user. A security checker that determines whether text from the query matches an entry in a user profile of the user and an inference engine identifies one or more query responses in response to the security checker determining that the text from the query matches an entry in the user profile. Each query response is assigned a confidence level and each confidence level includes a likelihood that the query response matches information requested in the query. An outputter converts a query response with a highest confidence level to an answer to the query and a responder communicates the answer to the query to the call center in a format compatible with the query.

Personal call center assistant

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Ningbo, China

Qiang He