Accenture Global Solutions Limited

Pushpak Bhattacharyya

Shubhashis Sengupta

Roshni Ramesh Ramnani

Anutosh Maitra

Sriparna Saha

Abhisek Tiwari

Systems and methods that offer significant improvements to current virtual agent (VA) conversational experiences are disclosed. The proposed systems and methods are configured to manage conversations in real-time with human customers while accommodating a dynamic goal. The VA includes a goal-driven module with a reinforcement learning-based dialogue manager. The VA is an interactive tool that utilizes both task-specific rewards and sentiment-based rewards to respond to a dynamic goal. The VA is capable of handling dynamic goals with a significantly high success rate. As the system is trained primarily with a user simulator, it can be readily extended for applications across other domains.

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Bihta, India

Pushpak Bhattacharyya