Emc IP Holding Company LLC

Priyansh Saxena

Shelesh Chopra

Parminder Singh Sethi

Akanksha Goel

In general, embodiments relate to a method for managing a technical support (TS) session on a technical support system. The embodiments include receiving TS correspondence from a client, wherein the TS correspondence is associated with the TS session, classifying the TS correspondence to assign it a question classification, based on the question classification, making a determination that the TS correspondence matches at least one prior received TS correspondence, wherein the at least one prior received TS correspondence is associated with the TS session, and visually identifying the TS correspondence and the at least one prior received TS correspondence on a graphical customer interface (GUI) of the technical support system.

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Bareilly, India

Priyansh Saxena