Amazon Technologies, Inc.

Priyanka Shirish Kale

Swaminathan Sivasubramanian

Vikram Sathyanarayana Anbazhagan

Ashish Singh

Atul Deo

Vasanth Philomin

Jessie Young

Anuroop Arora

Harsh Yadav

Systems and methods to analyze contacts data. Contacts data may be encoded as text (e.g., chat logs), audio (e.g., audio recordings), and various other modalities. A computing resource service provider may implement a service to obtain audio data from a client, transcribe the audio data, thereby generating text, execute one or more natural language processing techniques to generate metadata associated with the text, processing at least the metadata to generate an output, determine whether the output matches one or more categories, and provide the output to the client. Techniques described herein may be performed as an asynchronous workflow.

Systems and methods to analyze customer contacts

Growing community of inventors

Bothell, WA, United States of America

Priyanka Shirish Kale