Amazon Technologies, Inc.

Praveen Kumar Bodigutla

Chenlei Guo

Abhinav Sethy

Alireza Roshan Ghias

Pragaash Ponnusamy

Bigyan Rajbhandari

Kevin Quinn

Zhenxiang Zhou

Karen Catelyn Stabile

Alborz Geramifard

Swanand Arvind Joshi

Joshua Levy

Devices and techniques are generally described for generating user satisfaction data in a natural language processing system. In various examples, first user input data may be received by a natural language processing system. Behavioral data related to the first user input data may be determined. Natural language processing error data related to the first user input data may be determined. First response data corresponding to the first user input data may be determined. First response characteristic data related to the first response data may be determined. First user satisfaction data may be determined based at least in part on the first response characteristic data, the behavioral data, and the natural language processing error data.

Speech processing using user satisfaction data

Techniques for decreasing (or eliminating) the possibility of a skill performing an action that is not responsive to a corresponding user input are described. A system may train one or more machine learning models with respect to user inputs, which resulted in incorrect actions being performed by skills, and corresponding user inputs, which resulted in the correct action being performed. The system may use the trained machine learning model(s) to rewrite user inputs that, if not rewritten, may result in incorrect actions being performed. The system may implement the trained machine learning model(s) with respect to ASR output text data to determine if the ASR output text data corresponds (or substantially corresponds) to previous ASR output text data that resulted in an incorrect action being performed. If the trained machine learning model(s) indicates the present ASR output text data corresponds (or substantially corresponds) to such previous ASR output text data, the system may rewrite the present ASR output text data to correspond to text data representing a rephrase of the user input that will (or is more likely to) result in a correct action being performed.

Learning how to rewrite user-specific input for natural language understanding

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Cambridge, MA, United States of America

Praveen Kumar Bodigutla