Pratyus Patnaik

Suchit Agarwal

Jay Srinivasan

Nathaniel Ackerman Rook

David Colby Kaneda

Marissa Mary Montgomery

William S Potter

Rajhans Samdani

Pierre Rappolt

Tanya Butani

David Sung-Eun Lim

Chia-Hui Shen

Systems for processing queries may first determine correspondence between the parameters of the query and a set of existing data entries, a set of previous queries that have been received, or both the existing data entries and the previous queries. If the query parameters do not correspond to the data entries or pervious queries, correspondence is determined between the query parameters and group data that associates at least a subset the query parameters with a particular group that may generate a response to the query. The same group or the generated response may be used when similar queries are received. If the group transmits the query to a different group or if negative user feedback is received, the group data may be modified to indicate the different group or to remove the association with the initial group that received the query.

System for routing of requests

A document is divided into sections based on a characteristic of the text in the document. Characteristics may include specific characters such as paragraph breaks or selected punctuation, the topics or categories of the text, or a quantity of text in each section. Each section of the document may be represented by an embedding vector in a semantic embedding space. Values are determined based on the text in each section and the semantic characteristics of each section, such as word order, capitalization, punctuation, and word meaning. When a query is received, a vector value representing the query is determined based on the text and semantic characteristics of the query. Based on the similarity between the values determined for the query and those determined for the sections of a document, the specific section of a potentially large document that most closely matches the query is determined and included in a response.

System for determining document portions that correspond to queries

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Pratyus Patnaik