Hewlett-packard Development Company, L.p.

Prateek Tiwari

Binh T Truong

Amit Kumar Singh

Gaurav Sujit Roy

Ronnie Glenn Blewer

Sanket Anavkar

Martin Schwarz

Mengqi Hei

Adnan Mirza

Francisco Beschoren Da Costa

Shiva Bansal

Aleksei Shelaev

In some examples, a system receives data from peripheral devices connected to respective point-of-sale (POS) base terminals, the data captured using agents executing in the POS base terminals during periods of reduced activity of the POS base terminals. Based on processing the received data, the system determines linkage of peripheral devices to the POS base terminals, and determines, for a first POS base terminal, swapping of a first peripheral device with a second peripheral device. The system generates an output indicating that the first peripheral device has been swapped with the second peripheral device, and identifies an issue associated with a POS base terminal or a peripheral device, and trigger a remediation action to address the issue.

Data of point-of-sale devices

An example of an apparatus including a memory storage unit to store telemetry data collected from a plurality of sources, wherein each source of the plurality of sources maintains confidentiality. The apparatus further includes an anonymizing engine to remove identifying information from the telemetry data to generate anonymized data. The apparatus also includes a communication interface to receive request from a client device for an upgrade. The request includes a requesting device configuration of the client device. The apparatus also includes a selection engine to select a subset of the anonymized data based on the requesting device configuration. Furthermore, the apparatus includes a comparison engine to analyze the subset of the anonymized data to determine a probability of an upgrade failure at the client device. Additionally, the apparatus includes an upgrade engine to implement the upgrade on the client device based on the probability.

Upgrades based on analytics from multiple sources

Growing community of inventors

Pune, India

Prateek Tiwari