Accenture Global Services Gmbh

Prashant Kanvihalli

Mehul Patel

Sunil Raina

Srinivas Ramadath

Murali Durbha

Mehul B Patel

A service management system may include a data storage device storing a hierarchy of a network in a user premises. The hierarchy may include virtual network layers and devices in each layer. The devices may be connected to the network in the user premises. The storage device may also store service profiles for services associated with the virtual network layers and the devices. The system can create services for the devices and identify services to trigger based on data received from the devices and the hierarchy.

Hierarchical service management

A service management system includes data storage storing a hierarchy of a network in a user premises. The hierarchy includes virtual network layers and devices in each layer. The storage device also stores service profiles for services associated with levels in the hierarchy, and the levels include one or more of the virtual network layers. The system receives information for creating a service for a device in a layer. The information includes service functions and attributes. The system also stores a service profile for the service in the storage device, and the service profile includes the received information. The system determines whether to trigger the service based on the received data and information in the service profile.

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Prashant Kanvihalli