Salesforce, Inc.

Pranavkumar Janakbhair Parekh

Aaron M Popelka

William Robert Jennings, Ii

Andrew Short

Techniques described herein are used to support cross platform data sharing, access, and management between a communication process flow management platform and a communication platform. Specifically, techniques described herein support a communication process flow management platform detecting an event associated with a communication process flow that control electronic communications between a tenant and a set of users. The platform may generate a data object corresponding to the event. The data object may include metadata associated with the event. The platform may transmit, to a communication platform, a request that includes the data object. The request may be configured to cause an entry associated with the event to be posted into the communication platform.

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Bothell, WA, United States of America

Pranavkumar Janakbhair Parekh