Wells Fargo Bank, N.a.

Prakash Jagannathan

Dennis Emmanuel Montenegro

Manpreet Singh

Ananya Bandyopadhyay

Ray Joanna Luz Reyes Ramilo

This disclosure describes techniques that include facilitating note-taking in various contexts, including when a customer is speaking to an agent of a business. In one example, this disclosure describes a method that includes analyzing, by a computing system, communications between a customer of an organization and an agent of the organization, where the communications include an issue to be addressed by the organization; generating, by the computing system, artifacts of the communication between the customer and the agent; determining, based on the artifacts of the communication, an action to be taken to address the issue; and generating, by the computing system, a user interface providing options associated with addressing the issue.

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Bengaluru, India

Prakash Jagannathan