International Business Machines Corporation

Nuance Communications, Inc.

Pradeep Parsram Mansey

Baiju Dhirajlal Mandalia

Shailesh B Gandhi

Anilkumar B Patel

Thomas Edward Creamer

Peeyush Jaiswal

Ciprian Agapi

Brent L Davis

Zygmunt Anthony Boleslaw Gerard Lozinski

William Kress Bodin

Charles Willard Cross, Jr

Akram Bou-Ghannam

Zygmunt A Lozinski

Alfredo V Mendoza

John Williams Miller

John Edward Martin

Amit Aghara

Joan Micheals

Ana Maria Giordano

Zygmunt Anthony Bloeslaw Gerard Lozinski

Selectively masking data in messages is provided. A masking expression is retrieved from a schema. The masking expression corresponds to a particular attribute within related messages generated by a producer application and sent to an immutable datastore for consumption by a consumer application of the computer that is registered to receive the messages related to a particular topic from the immutable datastore. A particular attribute value is masked only in those messages received from the immutable datastore that contain the particular attribute value during a time period when the particular attribute value is associated with the masking expression.

Dynamic data masking for immutable datastores

Methods, apparatus, and products are disclosed for record disambiguation in a multimodal application operating on a multimodal device, the multimodal device supporting multiple modes of interaction including at least a voice mode and a visual mode, that include: prompting, by the multimodal application, a user to identify a particular record among a plurality of records; receiving, by the multimodal application in response to the prompt, a voice utterance from the user; determining, by the multimodal application, that the voice utterance ambiguously identifies more than one of the plurality of records; generating, by the multimodal application, a user interaction to disambiguate the records ambiguously identified by the voice utterance in dependence upon record attributes of the records ambiguously identified by the voice utterance; and selecting, by the multimodal application for further processing, one of the records ambiguously identified by the voice utterance in dependence upon the user interaction.

Records disambiguation in a multimodal application operating on a multimodal device

A method of accessing voice services through a personal computing system can include receiving, in the personal computing system, a telephone call from a user registered with the personal computing system, wherein the user is remotely located from the personal computing system, receiving a user spoken utterance over the telephone call, and speech recognizing the user spoken utterance to determine a request for a voice service. The method further can include formatting an electronic message according to the request for a voice service and sending the electronic message over a communications network to a remote computing system in accordance with the request for a voice service. Also, the method can include processing and formatting a response received from the remote computing system and playing back audio to the user over the telephone call.

Personal home voice portal

A method and system () for sharing speech processing resources () over a (communication network () for handling multiple client types (, etc.) and multiple media protocol types. The system can include a router () coupled to the communication network, a speech response system () coupled to the router, and a server () coupled to the speech response system and the router. The server can include at least one processor programmed to determine a media protocol and a client type of a client used for speech communication with the server, adapt at least one among encoding or decoding for the speech communication based on the media protocol and the client type, and dynamically and adaptively configure of the speech processing resources based on the media protocol and the client type.

Method and system for sharing speech processing resources over a communication network

A method, system and computer program for assessing the quality of a call recipient response during an interactive voice dialog. Embodiments of the present invention address deficiencies of the art in respect to biometric analysis and provide a novel and non-obvious method, system and computer program product for call center agent quality assurance using biometric technologies. A solution for automated monitoring of call center agents' skill, mood, professionalism and behavior using biometric technologies and for providing appropriate action to improve customer handling and satisfaction is provided. The solution provides an automated method for detecting potential problems and preemptively taking action to provide consistent, quality customer service.

System and method for call center agent quality assurance using biometric detection technologies

A method of managing systems in a managed network can include storing configuration information corresponding to at least one managed system and automatically generating a grammar and a speech dialog for each managed system using the configuration information. User speech selecting a managed system can be received over a telephone call. The user speech can be recognized to identify the selected managed system. A grammar and speech dialog for the selected managed system can be loaded. Accordingly, the user can interact with one or more managed systems using the speech dialog. The user speech can be processed using the grammar.

Autonomous systems and network management using speech

Disclosed are systems and methods for generating standardized models for a resource via social computing. The disclosed systems and methods generate standardized models for resources via social computing and include receiving a request for the registration of a resource from a first client; collecting data defining at least one property of the resource to be registered and registering the resource with a server having a plurality of clients. The method also includes receiving subsequent request for the registration of a substantially similar resource from a second client; providing the subsequent client with earlier collected data from other clients defining the properties of the existing resource, and receiving data chosen by the subsequent client defining the properties of the new substantially similar resource. The method further includes weighting the collected data defining at least one property of the resource based on the frequency of selection of the data to define at least one of the property of the resource by clients of the server registering a substantially similar resource and designating a consensus, of the plurality of clients, of the defining properties of the substantially similar resources as the defining properties for a synthetic standard format model for the resource and substantially similar resources based on the weighted data.

Service for standardization of resource metadata models via social networking&#x2014;arriving at an agreed upon (standard) resource meta-model via social consensus

A method of monitoring for security events using a speech recognition system can include receiving a sound signal within the speech recognition system and determining at least one attribute of the sound signal. The attribute of the sound signal can be compared with one or more acoustic models associated with a security event. The method can further include identifying the sound signal as a security event according to the comparing step.

Method, system, and apparatus for monitoring security events using speech recognition

A method for monitoring an Internet connection can include the step of detecting a connectivity problem with a household Internet connection. A problem contact point can be determined. A communication connection that is different from the household Internet connection can be established with the contact point. For example, a voice connection can be established with the contact point. A problem notification can be conveyed to the contact point through the established communication connection.

Household internet connection monitoring and troubleshooting through voice based telephony devices

A system and method to enable instant collaboration between a user of an instant messaging network and a user of a communications network can include the steps of connecting the instant messaging network and the communications network via a data network; providing a processor in the data network for: receiving a text message having a designation for text-to-speech conversion via an instant messaging server of the instant messaging network, wherein the text message is intended for a phone coupled to a voicemail system of the communications network; recognizing the designation; converting the text message to a voice message; calling the phone; delivering the voice message to the voicemail system; enabling a scheduled delivery of the voice message to a user of the phone; and delivering the voice message to the user.

Method to enable instant collaboration via use of pervasive messaging

A central system in communication with the one or more applications is configured for storing an identifying information of a user. The identifying information includes a biometric identifying data. The central system is further configured for prompting the user for a confirmatory biometric data when the user accesses any of the one or more voice applications connected to the central system. The system compares the confirmatory biometric data with the biometric identifying data. The system authenticates the user if the confirmatory biometric data matches a portion of the biometric identifying data.

Biometric multimodal centralized authentication service

A system () and method () to enable instant collaboration via the use of pervasive messaging can include the steps of receiving () a call from a caller to a callee, transferring () the call to a voicemail system when the callee is unavailable, determining() if the callee is available via instant messaging, and querying () the caller if they want to leave one among a voice message and an instant message. In another aspect, a system and method () enables instant collaboration by receiving () a text message having a designation for text-to-speech conversion via an instant messaging network () where the text message is intended for a phone (or) coupled to a voicemail system (), recognizing () the designation, converting () the text message to a voice message, calling () the phone, and delivering () the voice message to the voicemail system.

A method for handling an off-hook event can include the step of detecting an off-hook event with a modem communicatively linked to a circuit loop in which the off-hook event occurs. The detection can be based upon audible information conveyed within the circuit loop. At least one programmatic action can be initiated with a computing device communicatively linked to the modem. An off-hook notification can be conveyed as a result of the programmatic action.

Growing community of inventors

Coral Springs, FL, United States of America

Pradeep Parsram Mansey