Verizon Patent and Licensing Inc.

Pradeep Bharthur Shanthraj

Sankar Shanmugam

Moorthy Sengottaiyan

Saivivek Thiyagarajan

Tarun Verma

Denise Nicole Lyn-Shue

Sudhin Vellooparambil Latheef

David J Strumwasser

Rashmi Naik

Charles A Laney

Seng Kin Liew

Thomas A Warren

Praveen K Muthu

Neil Thomas Razzano

Stephen John Soltys

Trisha Mahajan

Sreeharsha Lanka

Ahmed Pasha Mohammed

Sandeep Kumar

Shankar Venkatesan

A device receives provides content to a client device via a dual-panel user interface that includes a first panel and a second panel. The device receives, from the client device, information indicating a user interaction, and processes the information, with a first model, to determine a question based on the user interaction. The device utilizes natural language processing with the question to determine an intent of the question, and processes the intent of the question, with a second model, to map the intent of the question to a content answer to the question. The device adds additional user information, associated with a user of the client device, to the content answer to generate a personalized content response, and updates the first panel with the personalized content response to generate an updated first panel. The device provides the updated first panel, via the dual-panel user interface, to the client device.

Systems and methods for utilizing machine learning and natural language processing to provide a dual-panel user interface

A system is disclosed for chatbot conversation construction, and includes user interface, coupled to a conversation construction and management platform, configured to provide entry of intents, associated responses and search terms, and to construct and store conversation controllers, each based at least in part on one or more of the intents, and build conversation flows, each based at least in part on one or more of the conversation controllers. An artificial intelligence (AI) connector platform couples to the conversation construction and management platform, and is configured to receive natural language (NL) search data from a chatbot channel, format the NL search data into an input protocol of a selectable NL processing engine and receive a response from the NLP engine and, based at least in part on one or more of the conversation flows, convert the NLP engine response to a personalized response, and send the personalized response to the chatbot channel.

System and method for chatbot conversation construction and management

A method is provided for self-provisioning and personalization of a companion device. A primary user device receives input to initiate a cellular service activation process for a companion device, wherein the companion device includes a preloaded version of a service provider application for facilitating remote provisioning. The primary device provides, to the companion device, an updated version of the service provider application that replaces the preloaded version. The primary device receives, from the companion device, an embedded universal integrated circuit card (eUICC) identifier for the companion device and forwards the eUICC identifier to a network device and an identifier for the primary device. When the network device verifies that the cellular service activation for the companion device can be provisioned, the primary device receives an activation code for the companion device to use to initiate a request for a new line of service for the eUICC identifier and forwards the activation code to the companion device.

System and method for EUICC personalization and network provisioning

A method is provided for self-provisioning and personalization of a companion device. A primary user device receives, via an activation application for cellular service activation of a companion device, user input to initiate a cellular service activation process for the companion device. The primary user device establishes a local network connection with the companion device and receives from the companion device an embedded universal integrated circuit card (eUICC) identifier. The primary user device forwards, to a network device in a service provider network, the eUICC identifier along with an identifier for the primary user device. The primary user device receives, from the network device, an activation code for the eUICC and forwards to the companion device the activation code. The activation code automatically causes the companion device to initiate a profile download request for an eUICC to be included with a new line of service under a subscriber account associated with the primary user device.

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Piscataway, NJ, United States of America

Pradeep Bharthur Shanthraj