Other

Aspect Software, Incorporated

Synopsys, Inc.

Aspect Communications Corporation

Whitehat Security, Inc.

Prabhuram Mohan

Eric Sheridan

Joseph Feiman

Krishnakumar Pandurangan

Senthil Sundararajan

Robert Tan

Disclosed are systems, methods and computer readable mediums for intelligent and directed dynamic application security testing. The systems, methods and computer-readable mediums can be configured to receive an attack location and an attack type for a web-application, transmit the attack location and attack type to a ID-DAST platform, receive from the ID-DAST platform a payload, attack the web-application using the payload, and receive results of the attack.

Systems and methods of intelligent and directed dynamic application security testing

A method and apparatus are described for routing a call received by an organization. The method includes the steps of determining a subject matter of the received call, routing the call to an agent of the organization when a agent of the organization is available to handle the subject matter of the call and routing the call to a client of the organization when an agent of the organization is not available.

Customer support using managed real-time communities

A method and apparatus are provided for establishing a communication connection between a client of an organization and an agent of the organization. The method includes the steps of an automatic call distributor of the organization receiving a call from the client, the automatic call distributor detecting an IM handle of the client from the call and the automatic call distributor establishing a VOIP connection between the client and agent of the organization using the IM handle.

Method of using VOIP for callback from an ACD

A method and apparatus for providing a human expert to answer a question from an agent in real time. The method includes the steps of identifying a plurality of human experts based upon a subject matter of the question, determining an availability of at least some of the plurality of identified experts and selecting an expert of the plurality of experts to answer the question in real-time based upon the subject matter and availability of the selected expert.

Escalating online expert help

A method and system to facilitate the communication of data and/or messages between different Internet domains include, at a first application associated with a first Internet domain, embedding data in an anchor portion of a URL string. The URL string identifies a second Internet domain that is different from the first Internet domain. This URL string is communicated to a second application associated with the second Internet domain. At the second application, the received URL string is parsed, and the relevant data extracted therefrom.

Method and system to provide message communication between different browser based applications running on a desktop

A method of operating a server includes retrieving a document from a storage device. A variable is generated, the variable including information to enable another server to reproduce the document. The variable may, for example, be a compressed and encrypted complete copy of the document, or may be a JavaScript variable. The variable is appended to the document, and the document is transmitted.

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San Jose, CA, United States of America

Prabhuram Mohan