Aetherpal Inc.

Vmware, Inc.

Pooja Chengappa

Deepak Gonsalves

Ramesh Parmar

Subramanyam Ayyalasomayajula

Calvin Charles

Byung Joon Oh

Artun Kutchuk

Ranjithkumar Palanichamy

Florin Darie

Mahadevan Viswanathan

Described herein is a method for creating and utilizing device navigational maps. The device navigational maps are modeled using directed graphs that contain detailed information of all components on the connected devices. An application systematically scans through the entire connected device and builds a detailed data model of the connected device, which is used as the navigational map.

Device navigational maps for connected devices

Described herein is a method and system that provides symptom based and context sensitive knowledgebase management during a remote management session with a connected device. Knowledgebase profiles are generated that are linked to symptoms and device metrics and knowledgebase search rules are set that are linked to the symptoms, and specific device metrics. The knowledgebase management system provides a remote support technician with the support information instantly during a remote management session based on the symptom described by an end user and an assessment of the connected device state in order to aid in the troubleshooting of the issue and assist in the transfer of the knowledge.

Generating storyboard for a knowledge base in virtual mobile management

Knowledge base in virtual mobile management

Described herein is a method and system that provides access to numerous connected devices in a device bank and allows remote interaction and control of aspects of the connected devices using a remote management system. In an embodiment, the method comprises the configuring of one or more connected devices in the device bank to mimic an end user's connected device configuration and environment in order to resolve an issue with the end user's connected device. In other embodiments, the connected devices in the device bank can be used by end users such as developers to test and diagnose new applications and by remote support technicians to train themselves on connected devices.

Virtual mobile management for device simulation

Described herein is a method for providing peer to peer remote control management between a helper and a beneficiary mobile device. The method includes registering, by the helper and beneficiary mobile devices, with a secure server. The helper mobile device authenticates with the secure server. The helper or the beneficiary mobile device perform discovery with respect to the other device. A trust relationship is established between the helper and beneficiary mobile devices by performing mutual authentication. An auto connection discovery process is performed to determine if the helper and the beneficiary mobile devices are on a same sub network. A peer to peer connection is established between the helper and the beneficiary mobile devices if the helper and the beneficiary mobile devices are on the same sub network and a secure server mediates between the helper and the beneficiary mobile devices if they are on different sub networks.

Peer to peer remote control method between one or more mobile devices

Disclosed is a system and method of allowing multiple customer support organizations to establish virtual mobile management sessions with a mobile device using a multi-persona client on the mobile device that does not have to reconfigured for each of the multiple customer support organizations.

Growing community of inventors

Edison, NJ, United States of America

Pooja Chengappa