Capital One Services, LLC

Polerio Babao

Arindam Chakraborty

Sharad Ballepu

Sunilkumar Kothi Reddy

Christina Garcia

Keerthana Aravamudhan

Natalie Cherco

Kayne Kantorowicz

Jagmeet Singh

Durga Mohan

Steven Gliniewicz

Gerald Serviss

Steve Schroeder

A device may receive, from a camera device, an image that includes a person. The device may provide the image to a user recognition device and receive, from the user recognition device, a user identifier based on the person included in the image. In addition, the device may obtain user data based on the user identifier, the user data relating to prior activity relating to the person associated with the user identifier. The device may identify a user device based on a first physical location associated with the camera device and a second physical location associated with the user device, and provide the user data to the user device.

User recognition based user experience platform

Various embodiments of the present disclosure provide systems, methods, and apparatus systems, methods, and apparatus that provide computerized optimization of a customer service queue based on customer device detection technologies. In an exemplary embodiment, a system that provides computerized optimization of a customer service queue may include device detection technology communicatively connected to a customer assistance server, a customer assistance client device (e.g., a customer representative device), and a customer device. Device detection technology may detect a device and transmit data associated with the detected device to a customer assistance subsystem. A customer assistance subsystem may generate an optimal representative and position within a customer service queue for the customer device. A notification about the optimal match may be transmitted to a customer and/or customer representative. And, following the assistance, a survey may be conducted to update variables used to generate an optimal match.

Computerized optimization of customer service queue based on customer device detection

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Deerfield, IL, United States of America

Polerio Babao