Amazon Technologies, Inc.

Pirasenna Thiyagarajan

James Arthur Wilson

Rexford Jay Tibbens

Donald Lloyd Kaufman

Donald Loyd Kaufman

Jennifer Piksum Yick

A customer support application provides screen sharing of the user's computing device with a remote customer support agent, thereby enabling the customer support agent to view the content displayed on the user's device. The customer support agent can provide guidance to the user by transmitting support content back to the user's computing device, where the support content is displayed as an overlay on top of the user's normal user interface content. The screen sharing and support content may be supplemented with live audio and video communications between the user and the remote customer support agent, and the multiple modes of communication may be prioritized to maintain quality in the preferred communication mode.

Remote support of computing devices

Techniques for managing screen input information associated with configurable gestures may be provided. For example, configuration information associated with a performable gesture and an operation may be received from an application. An association between the gesture, the operation and the application may be stored such that the operation is performed when the gesture is detected as having been performed. The operation may be global or application-specific. In some embodiments, a user is able to update a particular association. For example, the user may update a gesture associated with an operation, or the user may update an operation associated with a particular gesture.

Managing gesture input information

A customer support application provides screen sharing of the user's computing device with a remote customer support agent, thereby enabling the customer support agent to view the content displayed on the user's device. Sensitive information that is displayed on a user's computing device is obfuscated from the computing device of the remote customer support agent, and a notification of that obfuscation is displayed on the user's computing device. Information can be determined to be sensitive based on a sensitive indicator tag or a heuristic.

Electronic communication with secure screen sharing of sensitive information

Techniques for managing screen input information associated with configurable gestures may be provided. For example, configuration information associated with a performable gesture may be received. In some examples, the configuration information may be received by an operating system service of a device. Additionally, in some examples, information associated with input detected by the device may be received by the operating system service. Further, in some examples, an operation of the device may be performed when the information associated with the input identifies performance of the performable gesture.

Growing community of inventors

Cupertino, CA, United States of America

Pirasenna Thiyagarajan