Microsoft Technology Licensing, LLC

Pierre Jacomet

Blair Brewster Dillaway

Charles F Rose

Chandramouli Venkatesh

Steve Bourne

Kumar B Parambir

Rushmi U Malaviarachchi

Davide Massarenti

Sridhar Chandrashekar

Anthony S Chavez

Yevgeniy Eugene Rozenfeld

Ghim-Sim Chua

Kenneth D Ray

Paul England

Bryan M Willman

David Benson Cross

Thekkthalackal Varugis Kurien

Avronil Bhattacharjee

Jamie Hunter

Majeed D Salman

Michael Meulemans

Yevgeniy (Eugene) Rozenfeld

Derek Norman LaSalle

Mark E Paley

Rushmi U Malviarachchi

Lonnie Dean McMichael

Daniel Li

A publishing user publishes digital content and issues to itself a corresponding digital publisher license to allow itself to render the published digital content. The publishing user is supplied with a publishing certificate from a digital rights management (DRM) server, where the publishing certificate allows the publishing user to so publish the digital content and to so issue the publisher license.

Issuing a publisher use license off-line in a digital rights management (DRM) system

A mechanism for protected operating system boot that prevents rogue components from being loaded with the operating system, and thus prevents divulgence of the system key under inappropriate circumstances. After a portion of the machine startup procedure has occurred, the operating system loader is run, the loader is validated, and a correct machine state is either verified to exist and/or created. Once the loader has been verified to be a legitimate loader, and the machine state under which it is running is verified to be correct, the loader's future behavior is known to protect against the loading of rogue components that could cause divulgence of the system key. With the loader's behavior being known to be safe for the system key, the validator may unseal the system key and provides it to the loader.

System and method for protected operating system boot using state validation

A system and method for providing help contents uses a framework for unified help access that provides a single point of entry through which a user may access help contents relating to all system software and hardware components. The help contents from different sources are organized into a taxonomy structure that allows a user to navigate easily to locate relevant help topics. The contents of the help topics may reside locally or be accessible over the Internet, and may contain static as well as active components. The unified help framework is extensible, allowing the help topics and the taxonomy to be updated by means of update packages. The application for providing the unified presentation of help topics may be launched by a user as well as from programs.

System and method for providing help contents for components of a computer system

The present invention manages information about support incidents on a computer. The invention gathers information about a support incident, associates the support incident with a support channel, and collects current and historical information from the computer. Implementations of the invention may also package and send the gathered and collected information to a support vendor. The invention comprises methods of performing these tasks, systems that perform them, computer-readable media that contain computer-executable instructions that when executed perform the methods or provide the systems, and data structures stored on computer-readable media having fields that represent software objects useful in performing the methods or providing the systems.

Methods and systems for reporting and resolving support incidents

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Sammamish, WA, United States of America

Pierre Jacomet