Phonak Ag

Philip Schneider

Stefan Launer

Ivo Hasler

Hans-Ueli Roeck

The hearing device is adapted to automatically requesting an establishment of a communication connection to at least one hearing device support provider. The hearing device support provider may comprise a person knowledgeable in hearing devices, at the hearing device seller and/or at the hearing device manufacturer, and it may comprise a computer with a suitable software. Said automatically requesting said establishment of said communication connection will usually happen, when at least one change in internal status of the hearing device occurs, like a failure or a memory overflow or the upcome of a repeatedly occurring event. The hearing device may by itself decide upon the type of change in internal status, which hearing device support provider to connect to. Typically, at least one long-range communication connection is involved.

Hearing system, hearing device and method of operating and method of maintaining a hearing device

The hearing device system having at least one hearing device includes an input transducer for receiving incoming acoustical sound and converting the incoming acoustical sound into audio-representing signals; an output transducer for converting audio-representing signals obtained from the incoming acoustical sound into signals to be perceived by a user of the hearing device; and a transmitter for transmitting audio-representing signals obtained from the incoming acoustical sound to a long-range communication network. The method for maintaining a hearing device system includes the steps of receiving in the hearing device an incoming acoustical sound; converting in the hearing device the incoming acoustical sound into audio-representing signals; and transmitting the audio-representing signals from the hearing device to a long-range communication network. The audio-representing signals may be received by a hearing device support provider.

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Zurich, Switzerland

Philip Schneider