Interactions Corporation

Interactions Corportion

Philip M Gray

Yoryos Yeracaris

James Dreher

An interactive response system directs input to a software-based router, which is able to intelligently respond to the input by drawing on a combination of human agents, advanced speech recognition and expert systems. The system utilizes human 'intent analysts' for purposes of interpreting customer utterance. Automated speech recognition subsystems are trained by coupling utterances with IA-selected meanings for those utterances, using non-real time systems to develop the training information for the automated speech recognition subsystems.

Automated speech recognition system for natural language understanding

An interactive response system mixes HSR subsystems with ASR subsystems to facilitate overall capability of voice user interfaces. The system permits imperfect ASR subsystems to nonetheless relieve burden on HSR subsystems. An ASR proxy is used to implement an IVR system, and the proxy decides, based on a set of rules, to route an utterance solely to one ASR, to route it to an HSR in addition to at least one ASR, to route it solely to one or more HSR subsystem, to reroute an utterance originally sent to an ASR over to an HSR, to use HSRs to help tune and train one or more ASRs, and to use multiple ASRs to increase reliability of results.

Growing community of inventors

Highland Park, IL, United States of America

Philip M Gray