At&t Intellectual Property I, L.p.

At&t Labs, Inc.

Sbc Technology Resources, Inc.

Nuance Communications, Inc.

Philip C Cunetto

Marco Schneider

John Edward Lemay

James Jackson

Timothy P Schroeder

Mehrad Yasrebi

James M Doherty

Chien-Chun Lu

Thomas Lee Adams

Niral Sheth

Stephen Mark Mueller

Satish Parolkar

David Dudley

Melody Ho

Will R Chorley

John E Lemay

Charles B Slaten

Sreenivasa Rao Gorti

Lalitha B Suryanarayana

J Bradley Bridges

Mark Roche

Jackson James

Jesie Tsae-Jiuan Lee

Disclosed herein are systems, methods, and non-transitory computer-readable storage media for selectively transcribing messages. Five general approaches are disclosed herein. The first approach is directed to checking for a transcription capable client, which transcribes messages when a client device is capable of receiving transcriptions. The second and third approaches are platform-controlled and user-controlled predefined selective transcription. One aspect of this approach is driven by transcription rules. The fourth approach is user-controlled on-demand selective transcription before the message is stored or deposited for transcription. An example of this is a user transferring an incoming caller to voicemail and indicating that the voicemail be transcribed. The fifth approach is user-controlled on-demand selective transcription after the message is stored. In one embodiment of this approach, a user must specifically request that a stored message be transcribed.

System and method for selective voicemail transcription

A system that incorporates teachings of the present disclosure may include, for example, receiving a session initiation protocol (SIP) subscribe message over a primary call leg requesting outdial event notification on a secondary call leg. Receiving of the call is responsive to a unified messaging system placing a call outside of its local access and transport area. A call is placed on the secondary call leg responsive to receiving outdial information on the primary call leg. Alternative outdial information directed to the calling party is received responsive to the call on the secondary leg being unanswered. Another call is placed on the secondary leg responsive to receiving the alternative outdial information without requiring receipt of another SIP subscribe message over the primary call leg. A calling card server performs SIP messaging associated with one of the SIP notify message or the SIP subscribe message. Other embodiments are disclosed.

System and method for conveying end-to-end call status

Methods and apparatus to perform call screening in a voice over Internet protocol (VoIP) network are disclosed. Disclosed example methods include receiving a call screening termination message at a feature server of an Internet protocol multimedia subsystem, initiating a communication session between a first user device operable with the Internet protocol multimedia subsystem and a second user device operable with the Internet protocol multimedia subsystem in response to the call screening termination message, the first and second user devices being involved in a call screening session, and releasing a signaling resource of a messaging server, the signaling resource having been used in the call screening session.

Methods and apparatus to perform call screening in a voice over internet protocol (VoIP) network

A system that incorporates teachings of the present disclosure may include, for example, a Unified Messaging System having a controller element to submit to a Calling Card Server (CCS) over a primary call leg a Session Initiation Protocol (SIP) SUBSCRIBE message requesting outdial event notification for a call placed on a secondary call leg responsive to a reply of a voicemail message, and receive over the primary call leg a SIP NOTIFY message from the CCS indicating outdial events associated with placing the call over the secondary call leg. Additional embodiments are disclosed.

Example methods disclosed herein include parsing a request to obtain input criteria associated with the request, the request for authorizing an outdial communication service call initiated by a message center. Such example methods also include retrieving authorization rules correlating the input criteria to an authorization result for the outdial communication service call, the input criteria comprising a first input criterion having one of at least two values, a first value indicating that the outdial communication service call is for a real-time outdial service initiated in response to an indial communication service received at the message center, a second value indicating that the outdial communication service call is for a non-real-time outdial service initiated by an application server associated with the message center. Such example methods further include evaluating the authorization rules using the input criteria to determine whether the outdial communication service call is authorized.

Methods and apparatus for authorization and/or routing of outdial communication services

Systems, methods, and computer-readable storage media for managing transcription resources. A system practicing the method retrieves a class of service for a subscriber recipient of a message deposited at a first server for transcription by a second server, determines a probability of near-term access of the message by the subscriber, assigns a weight to the message based on the class of service and the probability of the near-term access, and transcribes, at the second server, the message based on the weight. Classes of service can include a real-time class of service and/or one or more non-real-time class of service. The probability of near-term access can be based on subscriber presence, subscriber receipt of a new message notification, historical statistics of subscriber message access times, message urgency, and other message metadata. A channel manager can manage a finite number of channels between the first and second servers.

System and method for prioritizing message transcriptions

A system and method are disclosed for session continuity in multimedia services. A system that incorporates teachings of the present disclosure may include, for example, a multimedia services system has a plurality of service centers each capable of offering one or more multimedia services to an end user, and a controller for managing operations of the service centers. The controller can be programmed to monitor the end user's use of multimedia services from said service centers, detect a change in use by the end user, and offer the end user a multimedia service adapted to the change in use.

System and method for providing multimedia services

Methods and apparatus for authorization and routing of outdial communication services are disclosed. An example method disclosed herein comprises receiving a request to authorize an outdial communication service call initiated by a message center, and accessing an authorization table to determine whether the outdial communication service call is authorized, the authorization table to correlate input criteria associated with the request to an authorization result for the outdial communication service call, the input criteria comprising a first criterion indicating whether the outdial communication service call is for a real-time outdial service initiated in response to an indial communication service received at the message center, or for a non-real-time outdial service initiated by an application server associated with the message center.

Methods and apparatus for subscriber and enterprise assignments and resource sharing are disclosed. A disclosed method includes managing resources for a communication service having a communication location. The disclosed method comprising associating a group identifier with a sub-group type, and associating a subscriber with the group identifier, wherein the sub-group type is used to determine at least one super-group usable to route an outdial call from the communication location if the outdial call is associated with the subscriber, and wherein the super-group comprises at least one of a circuit group or a voice over internet protocol communication path.

Apparatus and methods for subscriber and enterprise assignments and resource sharing

Methods and apparatus to perform call screening in a voice over Internet protocol (VoIP) network are disclosed. An example method comprises sending a call initiation request to a VoIP endpoint, receiving a call screening indication from a user of the VoIP endpoint in response to the call initiation request and prior to a no answer determination made by an initiating call server, and playing a message for the user while a calling party is leaving the message.

Methods and apparatus to perform call screening in a voice over internet protocol (VOIP) network

A data messaging system includes a first Internet Protocol (IP) switch that includes a processor. The data messaging system also includes a first gateserver coupled to the first IP switch and coupled to a second IP switch. The data messaging system includes a second gateserver that is coupled to the first IP switch and to the second IP switch. The data messaging system further includes a first gatekeeper coupled to the first IP switch. The first gatekeeper is adapted to detect a failure of the first gateserver and to route data to the second gateserver in response to detecting the failure.

Data and voice messaging system

Methods and apparatus for authorizing and allocating outdial communication services are disclosed. A disclosed system comprises an application server to initiate an outdial communication service, a gateway to transport the outdial communication service from the application server to an access network via a shared communication facility, and a policy server to selectively authorize the initiated outdial service and, if the outdial service is authorized, to allocate a portion of the shared communication facility to the authorized outdial service.

Methods, apparatus and data structures for managing distributed communication systems

A system that controls access to a communications network in accordance with a network service includes a service controller and a network connector. The service controller receives a request for the network service from an end system, provides the end system with a unique setup identifier and an enabling certificate, and instructs the end system to send a connection setup request to access the communications network, the connection setup request including the certificate and the unique setup identifier. The certificate includes information relating to a permitted setup and service policy or logic representing service capabilities or service permissions. The network connector receives the connection setup request from the end system, processes the connection setup request based on the certificate and the unique identifier, and establishes a network connection in accordance with at least the certificate.

Growing community of inventors

Ballwin, MO, United States of America

Philip C Cunetto