International Business Machines Corporation

Versata Software, Inc.

Versata Computer Industry Solutions, Inc.

Pcorder.com, Inc.

Lombardi Software, Inc.

Phil G Gilbert

Igor Postelnik

Morten Moeller

Damion A Heredia

Jocelyn E Goldfein

Michael Nonemacher

Graham Carlos Sanderson

Petko Chobantonov

Matthew Alan Howitt

Adam B Cotner

Alexander J Moffat

Scott Bonneau

Alex Moffat

Daniela Chobantonova

Chris Miles

A system and method for multi-source transaction processing receives order requests from a client system operated by a user. The order requests may include order placements and order inquiries. For example, an order request may be a placement for a computer system and associated peripherals. The user may have particular fulfillment organization preferences, and different components of the computer system and associated peripherals may be fulfilled by different fulfillment partners. Accordingly, the orders order requests are processed by an order request servicing system to, for example, split the order request into multiple processed order requests and each of the processed order requests is associated with an order request management system and prepared for transmission to the associated order request management system. The order request management systems can utilize the processed order requests to fulfill the order request. The order request management systems transmit order request management system data which provides, for example, order status information, financial information, and other data. The order request servicing system may, for example, internally process the order request management system data associated with an order request, transmit the order request management system data to the client system, or transmit the order request management system data to another system depending upon the nature of the order request management system data. Thus, the order request servicing system can transparently link users to one or more order request management systems. Additionally, the order request management systems can be linked together over a network, such as the Internet, to provide a network of order request management systems.

System and method for multi-source transaction processing

A system and method for multi-source transaction processing receives order requests from a client system operated by a user. The order requests may include order placements and order inquiries. For example, an order request may be a placement for a computer system and associated peripherals. The user may have particular fulfillment organization preferences, and different components of the computer system and associated peripherals may be fulfilled by different fulfillment partners. Accordingly, the orders order requests are processed by an order request servicing system to, for example, split the order request into multiple processed order requests and each of the processed order requests is associated with an order request management system and prepared for transmission to the associated order request management system. The order request management systems can utilize the processed order requests to fulfill the order request. Additionally, the order request management systems can be linked together over a network.

System and method for displaying information regarding a business process. A diagram of the business process may be displayed on a display. The diagram may include a plurality of icons connected by lines, where each of the icons represents a respective step in the business process and the lines indicate flow paths between the steps. Historical data regarding the business process may be received. The historical data may be analyzed to determine information regarding steps and/or flow paths in the business process. Graphical indications associated with one or more icons and/or lines in the diagram may be displayed. The graphical indications may visually indicate characteristics of corresponding steps and/or flow paths in the business process. For example, the graphical indications may indicate lengths of time, costs, or other characteristics associated with various ones of the steps. The graphical indications may indicate path traversals of ones of the flow paths.

Business process diagram visualization using heat maps

Systems, method, and computer medium for multi-source transaction processing

Modification of a diagram for business process optimization

Provided is a system and method for calculating a time duration for a process or portion of a process. A timing interval based upon a single business process view can function regardless of multiple execution process paths. The claimed subject matter separates the business process definition from the execution process definition such that tracking points, which do not depend upon any particular execution process definition, may be inserted into the business process. Also provided is a timing interval calculation based upon two or more tracking points corresponding to a start point of the timing interval and/or two or more tracking points corresponding to an ending point of the timing interval. A user can arbitrarily select timing point within a process and employ those timing points to collect data and populate reports in a manner that is zero-code, i.e. does not require the user to write computer code.

Method for calculating business process durations

Growing community of inventors

Austin, TX, United States of America

Phil G Gilbert