International Business Machines Corporation

Lombardi Software, Inc.

Petko Chobantonov

Michael Nonemacher

Morten Moeller

Phil G Gilbert

Damion A Heredia

Matthew Alan Howitt

Graham Carlos Sanderson

Alexander J Moffat

Adam B Cotner

Scott Bonneau

Alex Moffat

Daniela Chobantonova

Chris Miles

System and method for displaying information regarding a business process. A diagram of the business process may be displayed on a display. The diagram may include a plurality of icons connected by lines, where each of the icons represents a respective step in the business process and the lines indicate flow paths between the steps. Historical data regarding the business process may be received. The historical data may be analyzed to determine information regarding steps and/or flow paths in the business process. Graphical indications associated with one or more icons and/or lines in the diagram may be displayed. The graphical indications may visually indicate characteristics of corresponding steps and/or flow paths in the business process. For example, the graphical indications may indicate lengths of time, costs, or other characteristics associated with various ones of the steps. The graphical indications may indicate path traversals of ones of the flow paths.

Business process diagram data collection

Business process diagram visualization using heat maps

Provided is a system and method for calculating a time duration for a process or portion of a process. A timing interval based upon a single business process view can function regardless of multiple execution process paths. The claimed subject matter separates the business process definition from the execution process definition such that tracking points, which do not depend upon any particular execution process definition, may be inserted into the business process. Also provided is a timing interval calculation based upon two or more tracking points corresponding to a start point of the timing interval and/or two or more tracking points corresponding to an ending point of the timing interval. A user can arbitrarily select timing point within a process and employ those timing points to collect data and populate reports in a manner that is zero-code, i.e. does not require the user to write computer code.

Method for calculating business process durations

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Austin, TX, United States of America

Petko Chobantonov