Twilio Inc.

Peter Michael Janovsky

Chloe Chen

Jaime Soto

Eliot Flannery

Shayra Kamal

Andrei Osochenko

Sergio Leottau

Marcus Carlsson

Disclosed are systems, methods, and non-transitory computer-readable media for routing provider queues. A method includes receiving a plurality of feedback data each associated with one of a plurality of routing providers, each of the plurality of feedback data indicating whether messages allocated to a corresponding routing provider were successfully delivered, determining a conversion rate for each routing provider based on corresponding feedback data, determining a congestion level for each routing provider based on a rate at which messages are dequeued from a message queue of a corresponding routing provider, and determining a performance level of each routing provider based on the corresponding conversion rate and the corresponding congestion level.

Routing provider queues

An example method of dynamically distributing messaging resources in a software as a service (SaaS) platform includes: receiving, by a processing device, from a first tenant associated with a first tenant set of a plurality of tenant sets, a request to forward a first message to a recipient within a specified destination; identifying, among a plurality of queues associated with the plurality of tenant sets, a subset of queues associated with the first tenant; queuing the first message into a first queue of the subset of queues associated with the first tenant; assigning, to each queue of the plurality of queues, a score reflecting a respective tenant portion of a messaging resource quota associated with the specified destination; retrieving a second message from a queue associated with a highest score; and forwarding the second message to a messaging gateway associated with the specified destination.

Dynamically distributing messaging resources in software as a service messaging platform

A customer of a multi-channel message exchange system provides criteria for selecting a service provider using an application programming interface (API). The multi-channel message exchange system selects a service provider that is best suited to deliver each individual message, via a network, for the customer. The message exchange system selects a service provider based on customer criteria, service provider data structures, and other information. The criteria may include a maximum value, a minimum quality score, a maximum latency, or any suitable combination thereof. The data structures may include geographic jurisdictions in which the service provider provides network-based message delivery, channels through which the service provider is willing to deliver messages, or any suitable combination thereof.

Multi-channel message exchange system demand API

A multi-channel message exchange system selects a service provider that is best suited to deliver each individual message for customers of the message exchange system. The message exchange system selects a service provider based on customer criteria provided by the customer, data structures provided by the service providers, quality scores describing performance of the service providers, channels used by the service providers to deliver messages, or any suitable combination thereof. The message exchange system may select the service provider that provides the best combination of quality of service, value, and delivery channel given the customer's specific needs. The data structures may geographic jurisdictions in which the service provider provides message delivery, channels through which the service provider is willing to deliver messages, or any suitable combination thereof.

Multi-channel message exchange system

Disclosed are systems, methods, and non-transitory computer-readable media for routing provider queues. A message routing system receives a request to transmit a message to a destination device and selects a first routing provider from a plurality of routing providers that each have a separate message queue of a plurality of message queues, wherein the first routing provider is selected based on one or more characteristics of each of the plurality of routing providers. The message routing system adds the message into a first message queue designated to the first routing provider, and causes the message to be dequeued from the first message queue to the first routing provider for delivery to the destination device.

Growing community of inventors

Pleasanton, CA, United States of America

Peter Michael Janovsky