Mitel Networks Corporation

Upland Software, Inc./logiciels Upland Inc.

Peter Matthew Hillier

Katayoun Hillier

Paul Andrew Erb

Patrice Arruda

Scott Richard Burton

Kenneth Armstrong

Curtis Clyde Spencer

J C Mark Knox

Richard J Loen

Curtis Spencer

J C Knox

JC Mark Knox

Patricia Arruda

Patrica Arruda

Ken Armstrong

Generally described, the present disclosure relates to communications and more particularly, to a system providing relevant services to transient devices in wireless networks and methods thereof. In one illustrative embodiment, a Unified Communications and Collaboration (UCC) client on a device can be synchronized with a network so that the device can appear as a local entity. The UCC client can facilitate exchange of data to ease the integration of the device into the local environment. After being synchronized, the UCC client can seek out available assistance from the local network and provide it to the user. Typically, the data retrieved from the local network pertains to the current location. The local network can be used to provide wireless service to mobile devices in order to remove them from their carrier network, including providing a local breakout via a Private Branch Exchange (PBX).

System providing relevant services to transient devices in wireless networks and methods thereof

A method and system for providing location information to a mobile device includes providing an apparatus with a beacon. The apparatus stores identification information associated with the apparatus, and obtains information describing the correspondence between location information and apparatus identification information to determine the location of the apparatus from the stored identification information. The apparatus transmits the location information to the beacon which transmits the information to the mobile device. In addition, information defining movement of a mobile device through a navigation zone includes an array of beacons that are in communication with each other. The mobile device is provided at a first location in the navigation zone and communicates with a first beacon to indicate its proximity to the first beacon. The device moves through the zone to other locations and communicates with another beacon in proximity to the second location to indicate its proximity to the second beacon.

Positioning system and method

Methods and systems of providing caller information are provided. Exemplary systems and methods provide location information for audio files including the caller information. The location information can be used to retrieve the audio information, which can be played on a call recipient's device, and/or a translation of the audio information, which can be displayed on the call recipient's device.

Method and system for providing caller information

A wireless broadcasting device, systems including the device, and methods of programming and using the device are disclosed. The wireless broadcasting device is powered using power over Ethernet and can be used to provide proximity-based capabilities to devices that otherwise do not have such functions.

Power over ethernet adapter with communication device and method of programming and using same

A conventional call center includes a contact center (CC) and a customer relationship manager (CRM). The CC receives a communication and handles the initial voice communication tasks, which enables the CC to route the call to an appropriate agent. The CRM includes a data repository for the organization, including all the information relating to each client and their interactions with the organization. The CRM may also include an interface software for displaying the information from the data repository relevant to the caller on the agent's screen, and for enabling data entry and removal. To eliminate the need for the CC, an improved CRM system provides initial voice communication tasks with an automated chat session to establish call context, solve initial problems, and then route the call to a human agent, if necessary, based on information garnered.

Telephone call management system

Systems and methods for determining and displaying nearby communication devices are disclosed. The systems and methods allow a user to easily determine nearby communication devices from which or to which a communication can be transferred. In addition, exemplary systems and methods allow a user to easily transfer a communication from a first device to a second device.

Method and system for viewing available devices for an electronic communication

An exemplary system includes a mobile device having an application and wireless access user credentials, a configurable access point of a network, and a terminal connected to the configurable access point. The wireless access user credentials can be pushed, using the application, from the first mobile device to the terminal to reconfigure the access point and create a virtual network that recognizes the wireless access user credentials.

Personal area network system and method

Global identifiers can be dialed from anywhere in the world. The present application relates to a call processing telecommunication system and methods thereof in a wireless network for connecting communication devices. The integrated system can resolve issues with global identification using internal identifiers. In one illustrative embodiment, the global identifiers can be registered and mapped to an internal number such that the global numbers can be used to contact individuals. When a call is placed by a communication device, the internal identifier of the calling device can be tied back to the global identifier, which then provides access to the IP address of the VoIP client to complete the call. For incoming calls, the global identifiers can be translated into an internal identifier to route the call through the network.

Call processing telecommunication system and methods thereof in a WiFi network

The present disclosure relates to communication formats and more particularly, to media delivery by preferred communication formats. In one illustrative embodiment, communications between an originator and receiver can be converted into a format preference based on the receiver's context. The context can refer to device type, application usage, time of day, location and user role. The originator can be free to choose their desired format of communication and the recipient can be equally free to choose the best suited format to receive the message. In outgoing communications, the receiver can use their own defined format and the communications can be converted into the originator's chosen format. Media format conversion can be performed unilaterally, for example, the first person can send an email which can be translated to speech for the second person who responds by voice which can be received as voice by the first person.

Media delivery by preferred communication format

Systems and methods for determining a location of a mobile device are disclosed. A location of a second (e.g., mobile) device can be determined using location information of a first (e.g., stationary or wired) device. The location information of the first device can be sent, using the second device, to a server, which can then transmit corresponding location information to, for example, a call center.

Method and system for determining a location of a mobile device

The present disclosure relates to a system for distributing video conference resources among connected parties and methods thereof. In an illustrative embodiment, an ad-hoc network providing conferencing resources is presented. The network can include a master device and a number of slave devices. Each of the slave devices can present their bandwidth capabilities to the master device. End devices can be connected to the master device. When no additional connections can be made to the master device, slave devices can be used to add the end devices into the conference. The slave device can thus share its resources to the conference. In one embodiment, individual slave devices can handle different types of codecs.

System for distributing video conference resources among connected parties and methods thereof

A call processing method, system and communication device for providing call authorization features. Generally described, the present application relates to authorizing communications between devices during call setup time. In one illustrative embodiment, communications within a telephone network configured within a private branch exchange or carrier are filtered using an authorizing device. The authorizing device can be activated using different procedures including, but not limited to, feature access codes and pin numbers. When a call is received from a calling device, the telephone network can reserve a line for the call to the intended restricted device. The authorizing device can thereafter be alerted about the call. A user of the authorizing device can answer the call or direct the telephone network to block the call, connect the call with the restricted device through the reserved line, or forward the call to a third device.

Growing community of inventors

Kanata, Canada

Peter Matthew Hillier