Hewlett-packard Development Company, L.P.

Hewlett Packard Enterprise Development LP

Peter Klotz

Bernd Gutjahr

Alfred Hermann

Frank Vosseler

The invention is directed to a method for monitoring services of an information technology (IT) environment. The method comprises evaluating, by a status engine, the status of a service (superordinate service) that depends on at least one of the statuses of one or more other services (subordinate services) and one or more messages. The messages come from services of the IT environment and affect the status of the superordinate service. The evaluation is performed according to one or more rules. The rules include at least one of: The invention is also directed to a corresponding computer system and a corresponding computer program product.

Method, computer system, and computer program product for monitoring services of an information technology environment

The invention is directed to a method performed by a service management system for monitoring objects of an IT environment. At least some of the objects and their dependencies are represented in a service model. The method comprises that data relating to an object that is not represented in the service model is automatically processed by the service management system, and when said object is later included in the service model, the results of this processing are available for monitoring the included object. The invention is also directed to a corresponding computer system and a corresponding computer program product.

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Fellbach, Germany

Peter Klotz