International Business Machines Corporation

Peter J Parente

William F Abt, Jr

Frank Andre Schaffa

Bryce Allen Curtis

Peter Hans Westerink

ChunHui Yang Higgins

William Patrick Higgins

Leugim A Bustelo

David Couttie Fallside

Richard A Gebhardt

Ke Zhu

Torsten Bittner

Abraham G Guerra

Drew A Logsdon

Jacqueline T Barbetta

Brian P Burns

Techniques are described for collecting customer data through a software application in order to optimize registration form to maximize registration success rates, based on a user engagement score related to user's interest, needs, registration behavior patterns, and source of user. In some examples, a method includes evaluating user data indicating interactions of a user with a software application. The method further includes determining a user engagement score for the user based at least in part on the user data. The method further includes determining, based at least in part on the user engagement score, a number and a type of one or more registration fields. The method further includes outputting the one or more registration fields to a display device based at least in part on a triggering event.

Optimizing registration fields with user engagement score

An approach is provided for an information handling system that includes a processor and a memory to improve the quality of question-answer sets used as inputs to a question-answering (QA) system. In the approach, a question-answer pair is analyzed using natural language processing (NLP) components. Some of the NLP components may be taken from the QA system whose input is being analyzed The question-answer pair includes a question and an answer to the question. Based on the analysis, one or more shortcomings of the question-answer pair are identified. The shortcomings relate to an ability of the target QA system to analyze the question. A human-readable feedback is provided to a user. The feedback recommends one or more possible actions to address the identified shortcomings.

Testing and training a question-answering system

A method for redacting QA system answer information based on user access to content including analyzing a corpus by natural language processing techniques, wherein the corpora includes non-sensitive and sensitive content, and storing the analyzed corpora in memory; receiving a user question to be answered by utilizing the analyzed corpora; utilizing a processor to determine a set of answer information by processing using the corpora; determining a user access right to sensitive content; and redacting an answer information item from the set of answer information if sensitive content to which the user does not have access was used to determine the answer information item.

Managing user access to query results

A system or computer usable program product for redacting QA system answer information based on user access to content including analyzing a corpus by natural language processing techniques, wherein the corpora includes non-sensitive and sensitive content, and storing the analyzed corpora in memory; receiving a user question to be answered by utilizing the analyzed corpora; utilizing a processor to determine a set of answer information by processing using the corpora; determining a user access right to sensitive content; and redacting an answer information item from the set of answer information if sensitive content to which the user does not have access was used to determine the answer information item.

A system and method for recording a collaborative session includes two phases. One is performed in real-time and includes determining portions of a composite image of collaborative session content that are constant over time or preprocessed. The portions are removed from the composite image of the collaborative session content. Remaining content of the composite image and any of the portions not already compressed is compressed and stored. A second phase is performed when off-line and includes decoding the remaining content of the composite image and the portions to reconstruct the composite image of the collaborative session content and formatting the composite image.

System and method for recording collaborative information

Users sharing web pages and editing shared content are forced to manually refresh their web browsers to view a latest version of the content. This can be cumbersome and may not give users a true interactive content sharing experience. Functionality for dynamic sharing of content modifications and for automatic presentation of the latest version of the content can be implemented on the web browser to ensure that the latest version of the content is always presented to the user. By automatically retrieving content modifications made by one user and transmitting the content modifications to other users viewing and editing the shared content, users can be preempted from having to manually refresh the content presented on the web browser. This can result in a more interactive content sharing experience with little or no manual intervention.

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Durham, NC, United States of America

Peter J Parente