Nice Ltd

Sap Se

Peter Izsak

Hila Weisman

Victor Shafran

Benoit Hudzia

Inna Achlow

Steve Walsh

Roei Tell

Aidan Shribman

Systems and methods for text normalization in a plurality of noisy channels receive a text entry and channel origin data of the text entry; determine whether the text entry matches an in-vocabulary (IV) entry or whether the text entry is an out-of-vocabulary (OOV) entry; if the text entry is determined to have a matching IV entry, output the matching IV entry, and if the text entry is determined to be an OOV entry, implement a channel-specific error-type adapter framework based on the channel origin data, wherein the channel-specific error-type adapter framework is optimized for a specific channel from which the text entry originated; normalize the text entry using the channel-specific error-type adapter framework; and output one or more candidate normalized forms of the text entry.

System and method for text normalization in noisy channels

A method for determining prominent keyphrases in interactions, comprising, receiving keyphrases of numerous interactions received via a plurality of channels that comprise apparatuses for conveying the interactions according to the media thereof, quantitatively evaluating each keyphrase by a plurality of different metrics thereby yielding a corresponding plurality of values, and linearly combining the plurality of the values with a corresponding plurality of coefficients associated with a channel via which an interaction having said keyphrase is received, thereby providing a score of said keyphrase, and based on a condition related to the scores of the keyphrases, selecting at least one keyphrase as an at least one prominent keyphrase, wherein the method is at least partially performed by an at least one computerized apparatus configured for interfacing with the apparatuses of the plurality of the channels.

Determination of prominent phrases in multi-channel interactions by multi-feature evaluations

A checkpoint trigger initiating a synchronization of a first virtual machine with a second virtual machine may be received, the first virtual machine being executed with at least a first virtual processor and a second virtual processor. The first virtual processor may be paused, while the first virtual machine is allowed to continue executing, using the second virtual processor. The synchronization may be executed, including transferring memory pages of the first virtual machine for storage by the second virtual machine, and the first virtual processor may be released and execution of the first virtual machine may be resumed, using the first virtual processor and the second virtual processor.

Cloud-enabled, distributed and high-availability system with virtual machine checkpointing

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Nesher, Israel

Peter Izsak