Cisco Systems Inc.

Spirent Communications of Rockville, Inc.

Peter Flynn

Choon B Shim

Tom McBeath

Liehua Xie

Jo Ramachandron

Jason Collison

Michael Stoos

Bill Dentinger

Dan Rowland

Dave Rennyson

Robert Gellerman, Legal Representative

This method and apparatus is used to process call control protocol messages and quality of service media streams from an internet protocol conferencing session. The status and attributes processed from call control protocol messages are combined with the quality of service information for the parties connecting to a conferencing session for display to users in real-time.

Method and apparatus for voice conference monitoring

A system for diagnosing impairments in computer networking services a plurality of connector gateways for interfacing to a plurality of data sources to provide access by the system to computer network data, business-related data, and extra-enterprise environmental data in the plurality of data sources. The system includes a knowledge manager in communication with each of the plurality of connector gateways for analyzing data from the plurality of data sources to generate diagnostic conclusions for resolving the impairments in the computer networking services. The system also includes an interactor in communication with the knowledge manager for generating format information for displaying at least the diagnostic conclusions to a user. The system can include a graphical user interface for displaying at least the diagnostic conclusions associated with edges of an edge model of the computer networking services of the user.

System and method for integrating multiple data sources into service-centric computer networking services diagnostic conclusions

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Boyds, MD, United States of America

Peter Flynn