Sap Ag

Peter Conrad

Hardy Berendt

Janaki P Kumar

Dietrich Mayer-Ullmann

Theo Held

Deborah Elizabeth Rodgers

Uwe Reimitz

Michael Kuehn

Jochen Weiss

Uwe Zachmann

Oliver Graeff

Florian Weigmann

A system comprising an application data retriever configured to request application data; a mapping data handler configured to request a set of mapping data which is associated with at least a selected user interface (UI) view; a customizing data handler configured to request a set of customizing data associated with the selected UI view; a UI data aggregator configured to combine, at least, the mapping data and the customizing data into a UI view generation data set; and a UI generator configured to generate a UI view utilizing, at least in part, the UI generation data set from the UI data aggregator and the application data.

User interface customization system

A method, program product and system for retrieving customer data in a call center environment, includes completing a connection between a customer and a call agent. It also includes searching a database for a customer account or a business agreement based on information provided by the customer to the call agent. It further includes searching the database optionally for a premises that is either dependent of the customer account or business agreement or that is independent of the customer account or business agreement. It still further includes determining a contract corresponding to the premises and the customer account or business agreement. It also includes a search process that is completely flexible regarding search criteria and sequence. It finally includes dealing with the customer to resolve an issue related to the contract.

Focused retrieval of selected data in a call center environment

One implementation provides a method for accessing a window previously viewed by a user in a graphical user interface (GUI) during an interaction with an individual. The method includes displaying to the user a first window in the GUI. The first window contains a collapsible/expandable menu. The menu contains an entry that refers to a window previously viewed by the user. Upon selection of the entry in the menu, the method further includes displaying to the user the corresponding window previously viewed by the user in the GUI. The corresponding window has a data-entry field that contains a latest version of information that is related to the interaction with the individual that was previously entered or modified by the user.

Accessing previously viewed windows

A method and computer program product are provided for customizing an application software program that during execution communicates with an electronic database of product data. The method includes receiving an input indicating a user selection of a predefined database attribute that is defined to be an identifier type of attribute. The selected attribute is associated with a category of products for which data relating to products that are members of the product category are stored in the electronic database. The method also includes defining the selected attribute to be used during execution of a selected procedure of the application software program, wherein the selected procedure includes a product-identifying function.

Customizing software applications that use an electronic database with stored product data

Growing community of inventors

Leimen, Germany

Peter Conrad