Amazon Technologies, Inc.

Pawan Lata Uppuluri

Ashraf Alkarmi

Gustavo Eduardo Lopez

Ruslan Anatolyevich Polyanskiy

Gregory Forrest Wright

Siddharth Arora

Yenchao Chua

Neha Gureja

Edward Hon

Praveen Krishnan

Scott Pardy

Kristin Whitney Baker

Evan Weiss

Matthew Brett Roemer

Gustavo Euduardo Lopez

A merchant system including an order management application and method of integrating orders received from multiple ordering channels is described. An aggregated order queue is established including multiple orders from multiple different ordering channels. The orders are processed for fulfillment and a delivery channel is selected from multiple delivery channels for delivery of the one or more items of the order. The multiple orders, regardless of the ordering channel originating the order, and delivery channels may be managed via a single user interface.

Multi-channel order management

Disclosed are various embodiments for an order management service. Orders may be correlated with an existing order to create a group order. The group order may include items picked up or delivered to the same or geographically proximate locations. Incentives may be used to incite participation in a group order, thereby saving on overall delivery costs.

Creating group orders through geofencing

Creating group orders

A customer may specify, via a mobile device, a current location at which the customer desires to receive a delivery order for food items, as well as a preferred amount of time for the delivery. In response, food items that are available to be delivered to the current location within the preferred amount of time are identified and presented to the customer, including food items to be prepared/provided by merchants and food items current being transported by deliverers within sophisticated food item containers and/or delivery containers. Upon receiving a selection of one or more food items, a delivery of the ordered/selected food items may be facilitated. For instance, one or more instructions to prepare and/or transport the food item(s) may be transmitted to devices of merchants and/or deliverers.

Customer location-based delivery of food items

A food item container that contains a food item may include one or more sensors that collect sensor data indicating a characteristic (e.g., temperature, humidity, pressure, orientation, etc.) associated with the food item. A delivery container that transports the food items within the food item container may also include one or more sensors that collect the sensor data. Based on the sensor data, a component of the food item container and/or the delivery container may maintain or adjust the characteristic. The one or more sensors of the delivery container may also detect an identifier associated with the food item container, which may indicate which food item containers (and corresponding food items) are included within each delivery container.

Identification of items within delivery containers

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Issaquah, WA, United States of America

Pawan Lata Uppuluri