International Business Machines Corporation

Paul William Wertzler

Michael J Branson

Steven Gene Halverson

Todd Mark Kelsey

Ronald Dean Young

Lonny R Olson-Williams

Earl Walter Emerick

Kurt Clifford Thompson

Royan Herbert Bartley

Van Dee Sammons

David Alan Jaeger

Embodiments of the present invention provide an integrated methodology that simplifies upgrade choices for complex computer products through the use of automation and integration of product monitoring and business applications with, for example, web based capabilities. Historical information for computer systems is collected and transmitted to a remote support system. Over time, sufficient historical data provides a historical view of the systems indicative of usage and facilitating the choice of product enhancements, upgrades and customization. Further, this historical view may be integrated with the advances in the product that are kept by the remote support system as well as with the performance requirements of third party application providers.

Method and apparatus upgrade assistance using critical historical product information

An apparatus, method, and business method allow a customer to access execution data only if transmission of the execution data to the vendor is enabled. In a first embodiment, the customer cannot access any execution data unless transmission of the execution data to the vendor is enabled. In a second embodiment, the customer can access some limited execution data, but cannot access more extensive execution data unless transmission of the execution data to the vendor is enabled. The preferred embodiments provide the capability of a customer accessing historical execution data in exchange for the customer transmitting the execution data to the vendor. In this manner the needs of both vendor and customer are satisfied.

Apparatus, method, and business method for enabling customer access to computer system execution data in exchange for sharing the execution data

An apparatus, method, and business method allow a customer to access performance data only if transmission of the performance data to the vendor is enabled. In a first embodiment, the customer cannot access any performance data unless transmission of the performance data to the vendor is enabled. In a second embodiment, the customer can access some limited performance data, but cannot access more extensive performance data unless transmission of the performance data to the vendor is enabled. The preferred embodiments provide the capability of a customer accessing historical performance data in exchange for the customer transmitting the performance data to the vendor. In this manner the needs of both vendor and customer are satisfied.

Computer system, method, and business method for enabling customer access to computer system performance data in exchange for allowing access to the performance data by another computer system

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Rochester, MN, United States of America

Paul William Wertzler