International Business Machines Corporation

Microsoft Technology Licensing, LLC

Paul W Haverstock

Miguel A Estrada

Julio Estrada

Gurdeep Singh Pall

Anoop Gupta

Haim Schneider

Avner Shafrir

Avshalom Houri

Jacob Rimer

Michael Anthony Dempsey

Robert J Sundstrom

Diane Phylis Pozefsky

Renee Marie Kovales

J Smith Doss

Mary Elizabeth Raven

A facility allows for automatic delegation of incoming real-time communications based on a delegation scheme. The delegation scheme may be rules-based and may be applied to a single real-time communication channel or multiple communication channels, including both real-time and non-real-time communication channels. The delegate information may include rules that indicate under what circumstances a communication should be rerouted, which delegate the communication should be rerouted to, and whether other associated actions should be taken in connection with the rerouting (or lack thereof). In some cases, the context of the incoming communication may play a role in how or whether a communication is rerouted to a delegate.

Communication using delegates, such as delegates specified in an email or scheduling application

Techniques for providing a shared clipboard to participants in a conversation are provided. The shared clipboard is specific to the conversation to which it is associated in that the shared clipboard does not 'spill over' from one conversation to another. When a conversation between two or more participants is established, a shared clipboard becomes available to the participants of the conversation. The shared clipboard facilitates the sharing of data between the participants in the conversation. During the conversation, each participant in the conversation is provided access to the shared clipboard, including its contents. When a participant joins or is added to the conversation, the added participant is also provided access to the shared clipboard and its contents.

Distributed clipboard

Communication using delegates

A method, system, and product are disclosed for providing calendar-enhanced awareness/presence information for instant messaging systems and electronic status boards. This invention automates status transitions, enhances and automates status messages, and automates and extends the IM 'who can see me' function. Additionally, this invention extends awareness to dimensions other than IM status, to include availability in-person, via telephone, via wireless device or wireless messaging device (e.g., pager).

Calendar-enhanced awareness for instant messaging systems and electronic status boards

A system, method, and processor readable medium containing code embodied therein are provided that enable system users to view one or more system user's status and to establish communications with the one or more system users using a user indicator in an electronic document (e.g., electronic mail message, hypertext markup language document). The user indicator may be a system user's login identification presented as a hypertext link to one or more communication options. The system may include an identification module for identifying the one or more system users. The identification module may identify a system user's login identification (e.g., the system user's name, employee number) and provide the system user's status using the user indicator. A status module, responsive to the identification module, provides the status of the system users. The status module may provide a visual indication of a system user's status using, for example, color coding, formatting, symbols, etc. A communication module for establishing a communication link with the one or more system users using the user indicator may also be provided. The communication module may be used to establish a variety of communications with one or more of the system users. For example, a user may chat, telephone, transmit an electronic mail message, share one or more application programs (e.g., whiteboard presentations), fax, or page one or more of the system users by selecting (e.g., by using a conventional computer mouse or keyboard) the communication desired using user indicator.

Communication link system based on user indicator

A client/server network enables access to non-HTML objects from a web browser. The system includes a database for storing non-HTML files. A system user requests a non-HTML file from a database using a web browser. The web browser transmits the request to a server via a HTTP server and module. The server locates and retrieves the object requested. The module translates the object to a format supported by the web browser. The HTTP server communicates the translated file to the web browser over a network. The web browser then presents the translated file to the system user.

Web server enabling direct scheduling and calendaring capability

A system, method, and processor readable medium containing processor readable program code embodied therein are provided that enable network users to view one or more network user's status and to establish communications with the one or more network users using a user indicator in an electronic document (e.g., electronic mail message, hypertext markup language document). The user indicator may be a network user's login identification presented as a hypertext link to one or more communication options. The system may include an identification module for identifying the one or more network users. The identification module may identify a network user's login identification (e.g., the network user's name, employee number) and provide the network user's status using the user indicator. A status module, responsive to the identification module, provides the status of the network users. The status module may provide a visual indication of a network user's status using, for example, color coding, formatting, symbols, etc. A communication module for establishing a communication link with the one or more network users using the user indicator may also be provided. The communication module may be used to establish a variety of communications with one or more of the network users. For example, a user may chat, telephone, transmit an electronic mail message, share one or more application programs, whiteboard presentations, facsimile, or page to one or more of the network users by selecting the user indicator using a conventional computer mouse or keyboard.

Collaborative application with indicator of concurrent users

Visual indicator of network user status based on user indicator

A system for enabling access to non-HTML files from a web browser. The system includes a database for storing non-HTML files. A system user requests a non-HTML file from a database using a web browser. The web browser transmits the request to a server via a HTTP server and module. The server locates and retrieves the document requested. The module translates the document to a format supported by the web browser. The HTTP server communicates the translated file to the web browser over a network. The web browser then presents the translated file to the system user. The server also includes a workflow module which distributes, routes and tracks documents according to predefined processes. The workflow module may execute the processes based on fields within the documents.

Web server with automated workflow

A client/server network enables access to non-HTML objects from a web browser. The system includes a database for storing non-HTML files. A system user requests a non-HTML file from a database using a web browser. The web browser transmits the requests to a server via a HTTP server and module. The server locates and retrieves the object requested. The module translates the object to a format supported by the web browser. The HTTP server communicates the translated file to the web browser over a network. The web browser then presents the translated file to the system user.

Web server enabling browser access to HTML and Non-HTML documents

A system for enabling access to non-HTML objects from a web browser. The system includes a database for storing non-HTML objects. A system user requests a non-HTML object from a database using a web browser. The web browser transmits the request to a server via a HTTP server and module. The server locates and retrieves the document requested. The module translates the document to a format supported by the web browser. The HTTP server communicates the translated object to the web browser over a network. The web browser then presents the translated object to the system user. The system also enables non-HTML documents to be embedded within web pages. The system translates non-HTML documents into HTML documents and provides the non-HTML documents in a format supported by a browser.

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Acton, MA, United States of America

Paul W Haverstock