Avaya Inc.

Avaya Technology LLC

Paul Thomas McNamara

Andrew W Lang

David Thambiratnam

Colin Blair

James K Wan

Muneyb Minhazuddin

Simon Boland

Alexander John Gray Beck

Jonathan R Yee-Hang Choy

Alexander Beck

Christopher Alexander Fegan

Paul Roller Michaelis

Rohan Lenard

Ralph Warta

Karen Barrett

Ted Saoumi

David Shaw

Cherian Abraham

Karen El-Azzi

Verna L Iles

Zao Te Mo

Alexander J G Beck

The present invention provides methods and systems for automatically threading multiple media into a single document. More specifically, a single conversation may be distributed among a number of different contacts and replies to those contacts. The distributed contacts and the corresponding replies may be chronologically ordered and analyzed. Then the repetitive portions of the documents and replies are removed. After repetitive portions of the conversation have been removed, the multiple documents are threaded together as a single representation of the conversation.

Threading of mixed media

A method and apparatus prevent eavesdropping via a computer by detecting and alerting if more than one authorized driver is controlling a interface circuit that is providing audio or video input information. Further, prevention is performed by detecting and alerting if more than one authorized application programming interface is receiving audio or video input information from an authorized driver. Also, prevention is performed by detecting and alerting if more than one authorized software application is receiving audio or video input information from an authorized driver. In addition, prevention is performed by detecting and alerting upon first receipt of audio or visual information by an authorized software application via an authorized application programming interface and authorized driver.

Apparatus and method for preventing eavesdropping

A method and apparatus provide feedback of facial expressions of participants during communication by capturing facial expressions of participants; extracting facial information from the captured facial expressions; transmitting the extracted facial information to communication terminals; and displaying the transmitted facial information by the communication terminals in a symbolic form.

Method and apparatus for determining user feedback by facial expression

A voice communications terminal is provided having a microphone to receive an audio stream and a voice activity detector to determine whether the audio stream comprises voice signals and when the audio stream comprises voice signals, notify a communications server and/or provide at least a portion of the audio stream to the communications server.

IP phone intruder security monitoring system

The present invention provides a method, device, and system for taking voice memos during a communication session. More specifically, voice memos may be taken using the same communication device that is used in the communication session. This can be accomplished by automatically muting the communication device and establishing a communication channel with another endpoint, such as a recording endpoint, to record audio signals transmitted by the communication device.

One touch voice memo

The present invention is directed toward a method and system for determining changes in a customer that have occurred between contact center visits. The invention is operable to compare data captured from a previous interaction and data captured from a current interaction and compare the two in order to determine if the customer has had any changes to their appearance or otherwise since their last contact center visit.

Appearance change prompting during video calls to agents

Various systems and methods for automated media filtering are disclosed. For example, some methods include receiving an indication of a situational difference via an automatic sensor, and based at least in part on the situational difference, a program played on a media player is modified. In some cases, the methods further include accessing a filter that compares the change in situational difference with a predefined access control rule set. As just some of many examples, the situational difference may include a change in persons within proximity of the media player and/or a change in programming selection in relation to the media player.

Systems and methods for automated media filtering

An integrated communications system is provided wherein video conferencing is conducted and participants sharing a video resource may be identified. Application of the present invention is particularly suited for videoconferencing when there are a plurality of communication endpoints, and at least one of the communication endpoints includes multiple participants at the shared video resource. A video or audio processing technique takes place to identify locations of conference participants at the communication endpoints. Each participant has an assigned RFID identifier during the conference. The RFID identifiers are interrogated by an RFID reader that downloads data from the identifiers to the system. The gathered RFID data is then matched with the processed video or audio data in order to identify each of the conference participants. A user interface is provided to allow the participants to view the other remote participants along with the identifying data of the remote participants. The data may include, for example, each remote participant's name displayed directly below the video image of that remote participant. As time progresses during the conference, participant identity is tracked and updated by repeating the video/audio processing technique and repeating the interrogation of the RFID identifiers.

Individual participant identification in shared video resources

The present invention provides methods and systems for improving VoIP quality in speech and similar communications. More specifically, various lower limits for network performance may be identified and in the event that the communication network begins performing below the lower limits a buffered conversation may be employed in an attempt to improve conversation quality.

VoIP quality tradeoff system

A method and apparatus control the use of transmission bandwidth by detecting a change in presentation of a video picture on a receiving telecommunication terminal; transmitting the detected change to a transmitting telecommunication terminal; and adjusting the transmission rate of the video picture in response to the detected change by the transmitting telecommunication terminal.

Method and apparatus for adaptive video encoding based on user perception and use

A system for determining the vicinity of a communication device within a communication network is provided. Individual communication devices are provided with an active identification reader capable of reporting information concerning identified passive identification tags to a location server. At least some passive identification tags have fixed or known locations, allowing a communication device capable of reading such a passive identification1 tag to be determined to be within a particular vicinity or area. Communication devices may also be provided with passive identification tags to allow other active identification readers to determine whether the communication device is in their vicinity.

Communication device locating system

An enterprise networkfor tracking objects is provided. The networkincludes: (a) a plurality of subscriber communication devicesand; (b) a plurality of readers, each of the communication devices being in communication with a corresponding reader, wherein each reader is operable to read a set of object identifiers, each object identifier in the set corresponding to an Identification devicepositioned on a respective object; and (c) a location agentoperable to determine, from at least one of the sets of object identifiers, a physical location of each objecthaving an object identifier in the at least one of the sets of object identifiers.

Integrated real-time automated location positioning asset management system

A video telecommunications systemfor effecting a communication between at least first and second participants including

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Killarney Heights, Australia

Paul Thomas McNamara