Allstate Insurance Company

Paul R Turnbull

Kamal Natarajan

Nicolas Couturier

Sarah Bedoe

Kyle Walters

Basil Hirzalla

Wilton Hunt

Korey Boone

Zachary Quinn

Mindy Domingo

Xiran Li

Jill Gordon

Gina DeConti

Umamahesh Medikondla

Sameera Maqsood

Byron J Williams

Anthony Banks

Brinderjit Singh

Nedier Janvier

Subbu Arunachalam Sankara Narayanan

Chetan Prakash Singh

Hiral T Shah

Systems and methods are disclosed for providing roadside service through a synchronized interactive voice response (IVR) system and graphical user interface (GUI). One method may include: receiving, based on an incoming phone call from a vehicle user device, a request for roadside service for a disabled vehicle of a vehicle user; sending a text to a phone number of the vehicle user device, wherein the text includes a link to a mobile application for roadside service requests; receiving, from the vehicle user device and via the mobile application, information associated with the request for roadside service; determining, based on a location sensor of the vehicle user device, a location of the disabled vehicle; matching a roadside service provider with the disabled vehicle based on the request for roadside service; and enabling the vehicle user to track the service status of the roadside service provider through the mobile application.

Synchronized interactive voice response system and graphical user interface for automated roadside service

Aspects of the disclosure relate to a dynamic processing system for roadside service control and output generation. A computing platform may receive, from a client device, video content corresponding to a disabled vehicle, which may include geotagging information corresponding to a location of the disabled vehicle. Based on the video content and the geotagging information, the computing platform may determine a provider output indicating a potential service provider for assisting with the disabled vehicle. The computing platform may send, to the client device, an indication of the provider output. In response to receiving an indication that the potential service provider is acceptable, the computing platform may send a request to dispatch a driver of the potential service provider to the location of the disabled vehicle.

Dynamic processing system for roadside service control and output generation

Aspects of the disclosure relate to a dynamic processing system for roadside service control and output generation. A computing platform may receive map interface information. The computing platform may generate and display a map interface that includes a visual identifier that is centrally located on the map interface and corresponds to a location of the computing platform. The computing platform may receive a location adjustment input adjusting the map interface. The visual identifier may remain centrally located on the map interface while the location adjustment input is received and may correspond to a vehicle location after the location adjustment input is received. After receiving the location adjustment input and based at least in part on a received location confirmation input, the computing platform may send a disabled vehicle indication, which may include the vehicle location and cause dispatch of a service vehicle to the vehicle location.

Display screen with graphical user interface

According to some aspects of this disclosure a roadside assistance application programming interface (API) may allow any type of application, internet of things device, voice recognition device, and others to provide roadside assistance functionality. According to some aspects of this disclosure a device may communicate with sensors or an on-board diagnostics system of a vehicle and retrieve vehicle data. The device may recommend a service based on the vehicle data. The device may send a request for roadside assistance. The device may be used to enroll a user as a member of a roadside assistance benefits program. The above mentioned steps may all be performed via a single application running on the device. According to some aspects of this disclosure a device may process a roadside assistance request and determine a roadside assistance service provider to send to a user that requested roadside assistance.

Roadside assistance system

Growing community of inventors

Chicago, IL, United States of America

Paul R Turnbull